1 / 1

Understanding ESC Communication Channels for HR and Payroll Services

The Employee Service Center (ESC) offers various communication channels that facilitate efficient service delivery for HR and payroll inquiries. Partners, customers, and employees can reach the ESC via telephone, email, mail, or fax for different types of issues, including IT inquiries, HR-related questions, and specific employee concerns. The service structure includes various tiers to properly handle inquiries, from personal service requests by employees and approvers to broader agency inquiries. This structured approach ensures timely and effective resolutions to all HR and payroll issues.

nani
Télécharger la présentation

Understanding ESC Communication Channels for HR and Payroll Services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How Does the ESC Work With You? Communication Channels Mass HR ESC Service Delivery Communication Channels Partners Customers • Agency HR / Payroll • Contacted for employee, approver, or for wider scope Agency inquiry resolution • Agency IT • Contacted for IT issue resolution related to Agency • CommonHelp (ITD) • Contacted for ITD related issue resolution • CTR • Contacted for MMARS / LCM, Audit, and Taxes related issue resolution • HR/CMS Tier 3 • Contacted for HR/CMS related issue resolution • Employees • Contacting for personal service inquiry • Approvers (Managers / Supervisors) • Contacting for personal (approver) service inquiry • Contacting for inquiries regarding employees • Agency HR / Payroll • Contacting on behalf of employee or approvers or for wider scope Agency inquiry Inquiry Management Tier 1 Password Management Time Entry • Telephone • Email • Mail • Fax • Case Mgmt Prior Period Adjustments • Telephone • Email • Mail • Fax Tier 2 Exception Management Reporting & Analytics

More Related