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Fan Experience with Responsible Alcohol Service in Sports Venues

natala avatar
natala
21 diapositives · 332 Views · Jul 28, 2012

The importance of responsible alcohol service in professional and collegiate sports facilities, as well as concert venues. It discusses the overlapping objectives of facility managers and fans, highlighting how controlled alcohol distribution can lead to a safer experience, better fan behavior, and increased revenue. By implementing strategies like beer carts in tailgate lots, loyalty programs, and interactive events, venues can create enjoyable atmospheres while minimizing alcohol-related issues. Responsible service not only elevates the fan experience but also contributes to venue safety and sustainability.

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Fan Experience with Responsible Alcohol Service in Sports Venues
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  1. Serve More Alcohol…

  2. But Do It Responsibly An Important Reasonable Effort for Professional and Collegiate Sports Facilities and Concert Venues

  3. Facility Managers’ Objectives • Control over everything other than what happens on the “stage” • Ensure “positive” experience • Make sure building operates efficiently and safely • Control fan behavior from entry to exit • Help marketing, promotions and sponsorship maximize revenue

  4. 8% of Professional Sports Fans’ Objectives, According to the University of Minnesota • Watch a good game, preferably have their favorite team win • Drink as much alcohol as possible outside the stadium • Sneak as much alcohol as possible into the facility, any way possible • Drink as much alcohol as they can AFFORD inside the stadium

  5. Overlapping Objectives Facility Managers Positive Experience Building operation Control fan behavior Fans Enjoy the Game Drink Alcohol Revenue From Alcohol Sales

  6. Who Do You Want Serving Beers to Your Fans? This Guy? From Here?

  7. Who Do You Want Serving Beers to Your Fans? • 2 Drinks Per Transaction • ID Checks • Revenue for facility • Incentive to serve responsibly - lose job for violating policies Or This Guy?

  8. To Serve Or Not to Serve • Collegiate stadiums that do not serve alcohol deal with binge drinking in the parking lot before home games • Facilities that do serve alcohol still face alcohol-related issues in the parking lots • TAKE RESPONSIBLE SERVICE INTO THE PARKING LOTS! • Establish and enforce consequences for violations of fan code of conduct, including alcohol policies

  9. Possible Solutions to Tailgate Alcohol Abuse • Beer carts • Tailgate party • Loyalty program

  10. POSSIBLE Idea #1 – Beer Carts

  11. Beer Carts in Tailgate Lots • Friendly interaction • Controlled service • Offer tailgate items • Trash bags, napkins • Ketchup, mustard • Lighter fluid, charcoal • Share reminder of facility policies • Observe and report (via text) fan behavior violations

  12. Beer Carts in Tailgate Lots • Designated-driver sign-up, coupon distribution • Reward fans for responsible tailgating • Sponsorship opportunity • Video monitors could show game-day content • Cheerleaders, former players, local celebs ride along • Law enforcement officers ride along

  13. Idea #2 - Bring the Stadium Party To the Parking Lot

  14. Bud Light Power Party • Free to public, all ages • Discounted prices on beer • Designated-driver sign-up • Concerts, DJ • Interactive games • Cheerleaders, former players • Fantasy football video monitors • Radio affiliate live broadcast

  15. Idea #3 - Tailgate Loyalty Program • Follow rules and win rewards • Report violations (via text) by others and win rewards • Rewards • Premium parking space • Recognition in team e-newsletter • Seat up-grade • Pre-game sideline visit • Meet and greet with players, front office

  16. Consequences for Violations • Ban from building • Loss of ticket privileges • Online alcohol test • Ejection (turned over to police, medical or friend or family member willing to take responsibility) • Arrest

  17. Case Study – Red Rocks Amphitheater

  18. Case Study – Red Rocks Amphitheater • National park grounds in Jefferson County, CO • Managed by Denver City and County • Did not serve alcohol for decades • Averaged 3 flight for life airlifts for alcohol poisoning and 20 ambulance runs every summer • Tailgate practices included binge drinking, underage drinking and binge underage drinking

  19. Case Study – Red Rocks Amphitheater • In 2000, alcohol service began inside the venue • Service limits, ID checks, designated-driver program • Within 2 summer concert seasons, binge drinking behavior changed • No alcohol-related emergency airlifts in 10 years • No alcohol is permitted outside venue on park grounds • Alcohol sales have increased revenue by over $500,000 each season

  20. To Serve Or Not to Serve • For several seasons, New York Jets did not serve alcohol at their last regular season home game at Meadowlands Stadium • San Diego Chargers cut back alcohol service from 2 beers per ID in the 1st half of the game to 1 beer per ID in the 3rd quarter

  21. Responsible Alcohol Service Is the Best Way to Ensure Responsible Drinking Jill Pepper TEAM Coalition jill@teamcoalition.org 703-647-7431