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Enhancing Transit Quality Assurance Review Process

Improve transit quality through a comprehensive review process covering site visits, reporting, and implementation schedules for efficient service. Identify and address findings, plan actions, and monitor progress for continuous enhancement. Enhance oversight and management practices.

nicole-bentley
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Enhancing Transit Quality Assurance Review Process

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  1. Quality Assurance Review Process Dave Seech

  2. QAR Process • Purpose • Selecting QAR Sites • Scheduling, Coordinating and Conducting QAR Site Visits • QAR Report • QAR Implementation Schedule and Hand-off Meeting • Improvements to the QAR Process

  3. QAR Process • Findings: • Lack of a Marketing Plan (90%) (*see “Transit System Marketing Plan Outline”) • Lack of System Planning (90%) (*see “Planning and Transit Operations Review”) • Lack of “what by when” goals and objectives (90%) (Training: Goal Setting Workshop at ODOT in June 2006)

  4. QAR Process • Findings: • Inactive Transit Advisory Committee (90%) • Need to update/follow Policies and Procedures Manual (90%) • Need to update brochure/rider’s guide (90%) • Need to conduct rider/non-rider/agency surveys (90%) • Inadequate Transportation Coordination Efforts (90%)

  5. QAR Process • Findings: • Vehicles missing required equipment (90%) • Need to develop/update System Safety Plan (70%) • Need to develop/update System Security and Emergency Preparedness Plan (70%) • Fares not secure/cash flow process (70%) • Not following ODOT Data Definitions (60%)

  6. Program Management / Planning Jane Smelser

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