1. Key Performance Indicators (KPI) and benchmarking TWN 2001, LCC/LCP May 7th 2001 M.Sc. Anne Kathrine Larssen, MULTICONSULT, Norway Dato: Side: 1

2. Contents • Background R&D-project • nfb - Norwegian KPI and benchmarking-association • KPI – what indicators are we talking about? • WEB-based system for collection, processing and distribution of key-figures Dato: Side: 2

3. Why KPI? • LCC-analysis; MOMD costs? • Do we know the costs of MOMD in our buildings? • How well do we perform MOMD in comparison with others? • Potential for optimising? • Can we become more efficient? • Economical gains? Dato: Side: 3

4. History • Project started in 1997 • Phase 1 (1998- July 1999): • Costs account –(Norwegian standard) • Guide/manual for how to establish costs and area-indicators • Phase 2 (sept. 1999 – dec.2000) • Development of a system including a WEB-based IT-system to collect, analyse and distribute key-figures • Pilot (sept-dec.2000) • Phase 3 (1.1.2000 ) • System operating Dato: Side: 4

5. Who is involved in the development project (phase 2)? Financed by: • Multiconsult AS • Forsvarets bygningstjeneste (Building Services of the Ministry of Defence) • Statsbygg (The Directorate of Public Construction and Property) • Norsk Forening for Vedlikehold (Norwegian association of maintenance) • Økobygg (GRIP Centre for Sustainable Production and Consumption) • SND Dato: Side: 5

6. nfb nfb’s objective is to provide a tool, products and services that gives every member the possibility to: • Get an overview of their status in comparison with others • See what areas that might have potential to be optimised • Visualise possible gains • Make better priorities, i.e. the budgeting process, long term planning etc • communicate the main messages to their organisations • participate in benchmarking-groups in order to discuss and look behind the data, and analyse the processes. Dato: Side: 6

7. WEB-based system – how does it work? • Members of nfb • Register data directlyon WEB • Register data by import-formats from other databases • Read newsletters, statistics etc. on WEB • Receive reports by e-mail • nfb advisers • Validation, quality control • Processing and analysis • Publish Statistics and reports on WEB • Distribute Statistics and reports to the members by e-mail Dato: Side: 7

8. What KPI-indicators will the system provide? Dato: Side: 8

9. Analysis All cost analysis separately for: • Owned - used by the same organisation • Owned - let out to others • Rented spaces Type of analysis • Average values • Statistical (mean value, min.,max. etc.) • Others? (Options are almost indefinite) Dato: Side: 9

10. Analysis – variables, examples • Ownership (private, state, municipality) • Main usage – building categories • Age (periods) • Quality/condition of the building • Weekly operating time • Technical installations (mainly those who affects energy costs) • Level of out-sourcing of services • Etc. Dato: Side: 10

11. Standards - inputs • Cost accountsNorwegian Standard NS 3454 – Life Cycle Costs • Areas (gross, heated and cleaned area) Norwegian Standard NS 3490 • Building categories Norwegian Standard NS 3457 Dato: Side: 11

12. Questionnaires, inputs Dato: Side: 12

13. Where are we going • Professionalisation of FM • Further development of KPI and benchmarking as a tool and profession within FM • Life cycle planning, LCC/LCP • International collaboration Dato: Side: 13

14. Costs account NS 3454 Life Cycle Costs • See attachment Dato: Side: 14

15. WEB system demonstration • Including examples: use and presentation of KPI’s Dato: Side: 15