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Useful Communication Skills for Urban Planning

UPA Package 5, Module 6. Useful Communication Skills for Urban Planning. Communication. The four aspects of a message :. Self -Disclosure Objective Content R elationship Appeal. Source: Schulz von Thun, 2004:12. Example. The traffic light ahead is g reen !.

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Useful Communication Skills for Urban Planning

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  1. UPA Package 5, Module 6 Useful Communication Skills for Urban Planning

  2. Communication The four aspects of a message: Self-Disclosure Objective Content Relationship Appeal Source: Schulz von Thun, 2004:12

  3. Example The traffic light ahead is green! Are you driving or I? Husband Wife Source: Schulz von Thun 2004: 9 (adapted)

  4. Negotiation Strategy • Fivesteps compose a negotiation strategy: • Step 1 Do not react! • Step 2 Disarm them! • Step 3 Change the game! • Step 4 Make it easy to say yes! • Step 5 Make it hard to say no! • Conclusion: • Turn adversaries into parties. • From face to face confrontation to side by side problem solving. Source: Ury, 1991

  5. Teamwork Group Team • Working in a team means to encourage a group to do their best • to discover hidden abilities of the group members • to train the group to reveal their • A good team is an active group with • a common goal, • a close relation, • good results and • a spirit of harmony. We-feeling Synergetic effect + = With leader or without

  6. Benefits of Teamwork • added creativity, efficiency, and effectiveness of work • greater ability to get work done in the long run • more effective problem solving • mutual learning • added commitment to high quality results • increased responsiveness to client needs, interests and concerns • more rapid response time • improved collaboration among team members and with their clients

  7. Team Development Stages of team development • Orientation • Conflict • Collaboration • Productivity • Changing Source: DFID, 2002 : 8.2

  8. Managing Team Conflicts Six questions to manage team conflicts: • What is the conflict? • What is the common goal? • What are the options? • What are the barriers? • What meets the needs of both parties? • What is the solution? Source: Adapted from Spiegel and Torres in DFID (2002), section 8.3

  9. How Can You Help Your Team? (1) Phase 1 • Establish a safe and open environment. • Facilitate learning about each other. • Provide clarification where the team needs. • Establish norms for interaction. • Encourage an open communication.

  10. How Can You Help Your Team? (2) Phase 2 • Give the team advices to handle team conflicts. • Encourage team members to share their ideas. • Discuss how you will come to decisions. • Facilitate conflict reduction.

  11. How Can You Help Your Team? (3) Phase 3 • Talk frankly about issues and members' concerns. • Encourage members to give feed back. • Assign tasks for decision-making in consensus. • Delegate as many tasks as possible to team members.

  12. How Can You Help Your Team? (4) Phase 4 • Set goals challenging all team members. • Look for ways to enhance the team‘s ability to excel. • Develop an ongoing assessment for the team. • Recognise individual contributions. • Develop members' full potential through coaching and feedback.

  13. How Can You Help Your Team? (5) Phase 5 • Decide whether to redefine or close. • Celebrate the team‘s accomplishments and the members' mutual growth and accomplishment, if the team ends. • Renew the task of team development if the team continues.

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