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Communication Skills

Communication Skills

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Communication Skills

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  1. Communication Skills • Communication: The ______________ of thoughts, feelings, beliefs, and wants between two or more people.

  2. Communication Skills

  3. Communication Skills • Sometimes verbal and non verbal messages can send two different messages. For that reason, be aware of the non verbal messages you send= MIXED MESSAGE: occurs when your ___________________but your _____________________________. (i.e. “sorry” while grinning) • What does that tell the other person? Other examples??????

  4. Communication Skills • You Messages: (blame /aggressive) “You can’t do anything right!” • I Messages- A statement that presents a situation from the speaker’s personal feelings/viewpoint: • “I’m mad because I wanted to work on the project together”

  5. Communication Skills • Effective Verbal Communication: • Speaking Skills Listening Skills • Be clear Active Listening • Use ___________________________ • Stay Calm Use correct BL • Stick to the point THINK first • Choose the right time/place Ask open Questions • Be aware of tone and _________________

  6. Communication Skills • ____________________is hearing, thinking about and responding to the other person’s message. • More Listening Tips! • Concentrate on what the other person is saying. Don’t be thinking about what you are going to say next or interrupt. • Nod your head to show you are listening- give feed back”(then what happened?” • Let the person finish speaking! • Stay calm- even if you’re hearing something you don’t like • Keep an open mind; Listen even if you disagree accept that others won’t always think the same way you do.