1 / 6

Communication Skills

Communication Skills. Communication : The ______________ of thoughts, feelings, beliefs, and wants between two or more people. Communication Skills. Communication Skills.

bowen
Télécharger la présentation

Communication Skills

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Communication Skills • Communication: The ______________ of thoughts, feelings, beliefs, and wants between two or more people.

  2. Communication Skills

  3. Communication Skills • Sometimes verbal and non verbal messages can send two different messages. For that reason, be aware of the non verbal messages you send= MIXED MESSAGE: occurs when your ___________________but your _____________________________. (i.e. “sorry” while grinning) • What does that tell the other person? Other examples??????

  4. Communication Skills • You Messages: (blame /aggressive) “You can’t do anything right!” • I Messages- A statement that presents a situation from the speaker’s personal feelings/viewpoint: • “I’m mad because I wanted to work on the project together”

  5. Communication Skills • Effective Verbal Communication: • Speaking Skills Listening Skills • Be clear Active Listening • Use ___________________________ • Stay Calm Use correct BL • Stick to the point THINK first • Choose the right time/place Ask open Questions • Be aware of tone and _________________

  6. Communication Skills • ____________________is hearing, thinking about and responding to the other person’s message. • More Listening Tips! • Concentrate on what the other person is saying. Don’t be thinking about what you are going to say next or interrupt. • Nod your head to show you are listening- give feed back”(then what happened?” • Let the person finish speaking! • Stay calm- even if you’re hearing something you don’t like • Keep an open mind; Listen even if you disagree accept that others won’t always think the same way you do.

More Related