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COMMUNICATION SKILLS

BY MR. EVANS OJIAMBO. COMMUNICATION SKILLS. YOU CANNOT NOT COMMUNICATE. Definitions of Communication. Communication is any behavior that results in an exchange of meaning ’.

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COMMUNICATION SKILLS

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  1. BY MR. EVANS OJIAMBO COMMUNICATION SKILLS

  2. YOU CANNOT NOT COMMUNICATE

  3. Definitions of Communication • Communication is any behavior that results in an exchange of meaning’. • ‘ the process by which information is transmitted between two or more individuals so that understanding can occur between them’. • NB: if the other person does not understand you, you have failed to communicate effectively

  4. INTERPERSONAL COMMUNICATION • is the process by which people exchange information, feelings, and meaning through verbal and non-verbal messages usually in a face to face interaction. • Interpersonal communication is not just about what is actually said - the language used - but howit is said and the non-verbal messages sent through body language. • Improving your Interpersonal communication skills will help you to interact with other people better.

  5. HOW TO IMPROVE YOUR INTERPERSONAL COMMUNICATION SKILLS • There are many tools available to help you improve your interpersonal communication skills. • The better you become at using these tools, the better you’ll be at communicating with other people. • The two primary categories of these tools are verbal and nonverbal tools.

  6. 1. WORDS/LANGUAGE • People judge you by the words you use, and this is truebecause words are a way of expressing yourself. • Words have power.They have the power to build and they have the power to destroy as well. • Avoid using slang words or slurs of any type which will make people to think negatively of you.

  7. 2. VOCABULARY • Your vocabulary can reveal to others how educated you areand others may make judgments about you that can affect your opportunities with them. • The best communicators will use an expanded vocabulary with more educated groups and a more basic vocabulary with less-educated groups. • An expanded vocabulary will help you express yourself better

  8. 3. PRONUNCIATION • It is the act of articulating words correctly in terms of how they sound.. • Pronouncing a word incorrectly can lead to embarrassment yet it is something that can be avoided.. • Examples of words usually pronounced incorrectly are; • JEOPARDY • CHASSIS • COIFFURE • DHOW… etc

  9. 4. BREVITY • It is the ability to convey information in a brief and concise manner. • It requires you to stop beating about the bush and go straight to the point. • Brevity requires you to leave out any irrelevant details • Brevity shows that you respect and value the other person’s time. • Former US president Franklyn D. Roosevelt once said “BE SINCERE, BE BRIEF, BE SEATED”

  10. 5. EMOTIONS • The emotions you communicate while speaking are vital. • The key here is to show emotion without “getting emotional.” • Emotions can be a very effective communicator. For example, showing anger can communicate that you are very serious about something. For example summons on hell-fire • Emotions allow you to put more of you into what you say. • COMMUNICATION IS 20% WHAT YOU KNOW AND 80% WHAT YOU FEEL ABOUT WHAT YOU KNOW..

  11. 6. BE A GOOD LISTENER • Listening is about giving your attention to sound or actions. • When listening, you must hear what others are saying, and trying to understand what it means and then respond accordingly • A good listener has the following attributes; • Does not interrupt the speaker • AVOIDS distractions • Faces the speaker and maintains eye contact • Give feedback through body language and paralinguistics • Tries to feel the speakers emotions etc

  12. BODY LANGUAGE IN INTERPERSONAL COMMUNICATION • Body language is a type of non-verbal communication that relies on body movements such as gestures, posture and facial expressions to convey messages. • It can be used consciously or unconsciously and may accompany verbal messages or serve as a substitute for speech

  13. 1. EYE CONTACT AND POSTURE • Having and sustaining eye contact with someone is a sign of interest and sincerity • Posture is the manner in which you sit or stand when communicating with someone • For example when you talk to someone and he or she is leaning towards the door…. It means they are in a hurry

  14. …EYE CONTACT AND POSTURE

  15. …EYE CONTACT AND POSTURE

  16. Avoid this posture…………

  17. 2) HAPTICS (PHYSICAL CONTACT) • It involves touch or physical contact as an element of communication. However touch is a very sensitive element and some people react angrily to touches they perceive as intrusive or harassment. • A handshake is the most common form of physical contact that acts as a sign of goodwill when greeting someone. • A hug can be used to comfort a grieving person or as a welcome or goodbye • Holding hands is a sign of a strong bond or intimacy between persons

  18. examples of touch or haptics……

  19. 3) PROXEMICS/ PERSONAL SPACE • It refers to the physical distance between two people in a social, family or work environment. • The distance between 2 people can tell you the nature of their relationship. (whether it good or bad) • we feel very awkward or annoyed when someone invades our personal space ( for example by standing too close) • But you also wonder why your friend is sitting or standing far away from you. • how you handle personal space depends on your culture, the social situation, gender, your relationship with the other person and your intention…

  20. PERSONAL SPACE IN ACTION…..

  21. TIPS TO REMEMBER ON PERSONAL SPACE • Never lean over someone else’s shoulder to read or view something unless you have been invited to do so • Never go through someone’s personal belongings.. This would be an invasion of personal space • Do not fling your arm around someone’s shoulder or pat someone on the back unless you know each other very well • When someone leans away from you, you are probably in that person’s intimate space… you need to step back • Do not enter a room or office without knocking first. That room or office is someone’s personal space..

  22. 4) CHRONEMICS How is time used to communicate? • What does it mean to you when someone is always late to your meeting? • When a person arrive late for an appointment, it may convey something positive or negative depending on his status or authority compared to the other person he is meeting with. • If you arrive late for an interview, it implies that you lack personal integrity and therefore you don’t value the interview. • However VIPs tend to arrive late at events they have been invited to show their status and authority to the congregation.

  23. 5) SILENCE “speech is silver; silence is golden." • Keeping quiet can communicate contentment, awkwardness, anger, respect, thoughtfulness, empathy etc. depending on the situation. • Positive silence relates to someone who uses silence as a tool of communication to promote, to solidify or to maintain the existing relationship. For example during a wedding a priest asks the audience if they have any objections to the bride and bridegroom. The silence from the audience indicate their support for the wedding. • Negative silence involves isolating, ignoring, disagreeing etc which would destroy or melt away the existing goodwill and interaction between people.

  24. MY PARTING SHOT….

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