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Communication Skills

Communication Skills

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Communication Skills

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  1. Exchanging ideas or knowledge Communication Skills Dr. NivinSharaf MD LMCC Dr. KarimaZaid

  2. Factors influencing patient-doctor relationship

  3. Patient Physical Symptoms Psychological Medical Care

  4. Doctor Physical Symptoms Psychological Personality Training in communication skills Self confidence

  5. Why? Environment Comfortable Is this desk comfortable? Private Proper arrangement

  6. Arrangement/Seating

  7. Other factors Belief Wishes High expectations

  8. Conducting an interview 1- Beginning an interview. 2- The main part of the interview. 3- Ending the interview.

  9. Practice • Comfortable setting • Greet + Handshake • Show the patient where to sit • Introduce your self + explain • Ask easy questions.. One at a time SHOW INTEREST

  10. Skills for effective communication Facilitation Questioning Listening

  11. Asking questions • Open-ended questions. • Closed-ended questions • Probing questions

  12. Leading questions Complex Questions

  13. Ask too many questions and do not allow patients to tell their story in their own words. • Ask questions that are too long, too complicated and confusing. • Ask questions in a way that they may bias the answer given. • Ignore questions that patients may ask. Do not

  14. Listening • Verbal cues. • Non-verbal cues. • Demonstrate active listening.

  15. Facilitation • Nodding • Yes, I understand please go on, “or continue” • Other non verbal cues. Lean forward, ..

  16. Interviewing Techniques • Reflection : Repeat part of the last said. Help him proceed. • Facilitation, silence, nodding.. • Clarification: check your info • Transition, sign posting by telling him what’s next • Summation :Summarize • Positive reinforcement • Explanation

  17. Reflection • Repeat part of the last said. Help him proceed.

  18. Facilitation • Ease it up for the patient to continue talking • Phrases?

  19. Clarification Can you explain what happened in more details ? What do you mean by fainting?

  20. Transition • Map your interview.. • Don’t jump from subject to another abruptly PLEASE!!

  21. Summation • Summarize • Help you and the patient remember forgotten points • Accuracy • It is one method of facilitation • Good to close, and / end the interview • Keep patient on track

  22. Reference • Churchill Living stone Communication skills for medicine by Margaret Lloyd-Robert Bor