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Communication Skills

Communication Skills

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Communication Skills

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Presentation Transcript

  1. Communication Skills Tutor Training

  2. Tutoring Communication Skills • Clearly expressing your subject material • Developing new ways to get the point across • Building rapport • Listening effectively • Recognizing/using verbal & nonverbal cues • Asking questions • Patience

  3. Communication of Ideas

  4. Expressing Your Subject Material • Be clear and concise • Go slow • Use various materials • Notes, books, graphs, pictures, stories • Identify learning styles • Alter your approach if necessary

  5. Tutor-Student Relationship

  6. Building Rapport • Get to know your student • Ask questions • Find something in common • Make them feel comfortable

  7. How to be a good listener…

  8. Effective Listeners • Pay attention • Appreciate others’ point of view • Affirm their understanding • Relinquish control • Resist the temptation to turn away

  9. Listening Verbal and Nonverbal

  10. Verbal and Nonverbal Listening • Uh huh’s • Paraphrasing • Summarizing • Questions • Clarifying • Reflecting • Head nods • Lean slightly forward • Eye contact • Smile • Posture Verbal Nonverbal

  11. Listening Active Listening

  12. Active Listening • Listen for Meaning • Fully attend to speaker • Suspend judgment • Understand, interpret, evaluate • Show empathy & genuine concern

  13. Listening Blocks

  14. 12 Blocks to Listening • Comparing • How do you measure up? • Mind reading • What is he/she really thinking and feeling? • Rehearsing • Preparing what to say next • Filtering • Listen to some things and not others

  15. 12 Blocks to Listening • Judging • Writing him/her off • Dreaming • Half listening, something triggers other thoughts • Identifying • Refer everything to your own experience • Advising • Problem solving instead of listening

  16. 12 Blocks to Listening • Sparring • Arguing and debating • Being right • Cannot listen to criticism/take suggestions • Derailing • Suddenly changing the subject • Placating • Agreeing with everything

  17. Questions Enhance Communication

  18. Questioning • Socratic Questioning • To probe • To pursue thought • To distinguish what they know/don’t know • Clarifying Questions • Open vs. Closed Questions • One word answers • How? What? Tell me about…