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Operations Management at a Glance

Operations Management at a Glance. Presented By: Matt Morarity The Steak n Shake Company. Brian Stewart The Steak n Shake Company. The Steak n Shake Company. Company History Second Oldest Chain Founded in 1934 Over 415 Units in Operation in 19 States 13 Divisions Within SNS

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Operations Management at a Glance

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  1. Operations Management at a Glance Presented By: Matt Morarity The Steak n Shake Company Brian Stewart The Steak n Shake Company

  2. The Steak n Shake Company • Company History • Second Oldest Chain Founded in 1934 • Over 415 Units in Operation in 19 States • 13 Divisions Within SNS • President Peter Dunn • Indiana Division • Largest Division • Established Division with 54 Operating Units • Currently 8 District Managers, 54 General Managers, • and 250+ Managers • Average Unit has $1.6 Million in Sales, 4 Managers, and • and 40-60 Crew Members

  3. Steak n Shake Business Drivers Sales People Profits

  4. Sales • Needed for Financial Success of Any Company • Focus on Customer Service • Internal Audits - Q.S.C. • External Audits - Mystery Shops • Sales Drivers • LSM Projects - Marketing Responsibilities • Community Involvement & Relationship Building • Management Empowerment • Run a Business (Make the Right Decisions) • Empowered to Grow Sales

  5. People • Results Achieved Through • Developing Right People • Proper Training and Development • Extensive Training at Each Level • Classroom and Hands-on Training • Management Responsible for Feedback • Formalized Feedback, Reviews, and Evaluations • Treating Individuals Fairly • Proper Placement • Quality of Life • Clear Communication

  6. Profits • Profits that Make Sense • Major Cost Areas • Labor Costs • Food Costs • Secondary Cost Areas • Inventory • Outside Services • Tools to Achieve Results • Labor Scheduling System • Inventory Control Tracking • Profit and Loss Statements • Financial Plans

  7. What Skills Are Needed to Succeed in Management at Steak n Shake?

  8. Human Resource Skills • Hiring • Termination • Wage Setting • Evaluations • Investigation • EEOC, FMLA, WOTC, Etc.

  9. Accounting Skills • Auditing General Ledgers • Balancing Daily & Monthly Financials • Checking Postings • Payrolls • Reconciliations

  10. Financial Skills • Trend Analysis • Preparation of Financial Budgets • Annual Projections • Performance to Plan • Forecasting Adjustments

  11. Marketing Skills • Creation of Local Store Marketing Plan • Identification of Marketing Opportunities • Analysis of Trade Area • Building of Public Relations in the Trade Area • Analysis of ROI of Marketing Endeavors • Adjusting Business Performance to Marketing Projects

  12. Entrepreneurial Skills • Take Complete Ownership of the Business • Creativity is Essential • Think Outside the Box • Adjust Plans to Environment • Every Market is Different, Operate the Business to Local Demands

  13. Management Progression MIT - Manager in Training Manager Restaurant Manager General Manager District Manager Division Manager

  14. Division Manager • Each Division is Structured into Functional Areas • Operations • Human Resources • Training • All Functional Areas Drive Operations to Achieve: • Full P&L and Operational Responsibility • (up to 40 to 50 Restaurants) • Development of New D.M.’s and G.M.’s • Business Planning and Budget Reviews

  15. District Manager • Buy in From G.M. on Unit Goals to Achieve: • Full P&L and Operational Responsibility • (Up to 5 to 10 Restaurants) • Development of New D.M.’s and G.M.’s • Continued Advanced Leadership, Business Presentation Skills

  16. General Manager • Full P&L and Operational Responsibility of Single Unit • Development of Managers and Crew Members • Guest Sensitivity and Awareness • Individual Development Programs

  17. What questions might you have?

  18. Operation Management at a Glance Presented By: Matt Morarity The Steak n Shake Company Ryan Brooks The Steak n Shake Company

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