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Operations Management at a Glance

Operations Management at a Glance. Matt Morarity The Steak n Shake Company. Brian Stewart The Steak n Shake Company. The Steak n Shake Company. Company History Second Oldest Chain Founded in 1934 Over 435 Units in Operation in 19 States 14 Divisions Within SNS

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Operations Management at a Glance

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  1. Operations Management at a Glance Matt Morarity The Steak n Shake Company Brian Stewart The Steak n Shake Company

  2. The Steak n Shake Company • Company History • Second Oldest Chain Founded in 1934 • Over 435 Units in Operation in 19 States • 14 Divisions Within SNS • President Peter Dunn • Headquartered Downtown Indianapolis • Indiana Division • Largest Division • Established Division with 58 Operating Units • Currently 8 District Managers, 58 General Managers, • and 250+ Managers • Average Unit has $1.6 Million in Sales, 4 Managers, and • and 40-60 Crew Members

  3. Unique Concept • High Quality Food • Strict Attention to Cleanliness • Commitment to Full Customer Service • Great Customer Loyalty

  4. Fun Facts • Ranked as One of the Best Small Companies to Work for by FORBES • Company Senior Vice President started as High School Grill Master over 40 yrs ago in St. Louis • Chairman of the Board is a Bloomington Resident • E.W. Kelley was the Modern Day Founder of Steak n Shake

  5. Growth Strategy • Doubled in Size the Last Ten Years • Will Double in Size Over the Next 5 Years • Over 600 New Stores • 9+ New Division Managers • 40 - 50 New District Managers • 600+ New General Managers • 60 -70 New HR Positions

  6. Established Markets • Indianapolis • St. Louis • Tampa • Orlando • Columbus

  7. Emerging Markets • Miami • Chicago • Pittsburgh • Dallas • Atlanta

  8. Future Markets • Houston • San Antonio • Austin • Phoenix • Denver • Las Vegas

  9. Steak n Shake Business Drivers Sales People Profits

  10. Sales • Needed for Financial Success of Any Company • Focus on Customer Service • Internal Audits - Q.S.C. • External Audits - Mystery Shops & GEO • Sales Drivers • LSM Projects - Marketing Responsibilities • Community Involvement & Relationship Building • Management Empowerment • Run a Business (Make the Right Decisions) • Empowered to Grow Sales

  11. People • Results Achieved Through • Developing Right People • Proper Training and Development • Extensive Training at Each Level • Classroom and Hands-on Training • Management Responsible for Feedback • Formalized Feedback, Reviews, and Evaluations • Treating Individuals Fairly • Proper Placement • Quality of Life • Clear Communication

  12. Profits • Profits that Make Sense • Major Cost Areas • Labor Costs • Food Costs • Secondary Cost Areas • Inventory • Outside Services • Tools to Achieve Results • Labor Scheduling System • Inventory Control Tracking • Profit and Loss Statements • Financial Plans

  13. What Skills Are Needed to Succeed in Management at Steak n Shake?

  14. Human Resource Skills • Hiring • Termination • Wage Setting • Evaluations • Investigation • EEOC, FMLA, ADA, Etc.

  15. Accounting Skills • Auditing General Ledgers • Balancing Daily & Monthly Financials • Checking Postings • Payrolls • Reconciliations

  16. Financial Skills • Trend Analysis • Preparation of Financial Budgets • Annual Projections • Performance to Plan • Forecasting Adjustments

  17. Marketing Skills • Creation of Local Store Marketing Plan • Identification of Marketing Opportunities • Analysis of Trade Area • Building of Public Relations in the Trade Area • Analysis of ROI of Marketing Endeavors • Adjusting Business Performance to Marketing Projects

  18. Entrepreneurial Skills • Take Complete Ownership of the Business • Creativity is Essential • Think Outside the Box • Adjust Plans to Environment • Every Market is Different, Operate the Business to Local Demands

  19. Management Progression MIT - Manager in Training Manager Restaurant Manager General Manager District Manager Division Manager

  20. General Manager • Full P&L and Operational Responsibility of Single Unit • Development of Managers and Crew Members • Guest Sensitivity and Awareness • Individual Development Programs

  21. District Manager • Buy in From G.M. on Unit Goals to Achieve: • Full P&L and Operational Responsibility • (Up to 5 to 10 Restaurants) • Development of New D.M.’s and G.M.’s • Continued Advanced Leadership, Business Presentation Skills

  22. Division Manager • Each Division is Structured into Functional Areas • Operations • Human Resources • Training • All Functional Areas Drive Operations to Achieve: • Full P&L and Operational Responsibility • (up to 40 to 50 Restaurants) • Development of New D.M.’s and G.M.’s • Business Planning and Budget Reviews

  23. Summer Internships • 12 Week Comprehensive Program • Project Based • Operations Based • Weekly Conference Calls w/ Dept. VPs • Classroom Education • Division Tours • In Depth Company Preview • Fun Activities & Outings • Internship Conference

  24. What questions might you have?

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