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Improvement Teams

Improvement Teams

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Improvement Teams

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  1. Improvement Teams Farrokh Alemi Ph.D.

  2. Come Together • Include others

  3. Come Together Process Owner ≠ Buddy

  4. Engage Process Owners • Joint definition of problem • Joint search for solutions

  5. Spouse’s Role • Collective action • Other people who live with you

  6. Role of Improvement Teams • Not support group • Problem solving group

  7. Process Owner Survey Form

  8. Team’s Goals • Make a system change • Monitor the change

  9. Team Specific Tasks • List routines • Suggest changes • Monitor changes • Celebrate gains

  10. How to Meet with Your Improvement Team • Agenda

  11. How to Meet with Your Improvement Team • Agenda • Problem solving • Not a party • Not for sharing feelings • Not for revisiting old problems • In case of conflict: Address entire group, validate issues and postpone solution, restate the group’s task

  12. How to Meet with Your Improvement Team • Agenda • Problem solving • Undivided attention

  13. How to Meet with Your Improvement Team • Agenda • Problem solving • Undivided attention • Be constructive • No blame • No “If I were you …” • No shifting of problem to others • Seek system change

  14. How to Meet with Your Improvement Team • Agenda • Problem solving • Undivided attention • Be constructive • Postpone evaluations

  15. How to Meet with Your Improvement Team • Agenda • Problem solving • Undivided attention • Be constructive • Postpone evaluations • No rush to solutions

  16. How to Meet with Your Improvement Team • Agenda • Problem solving • Undivided attention • Be constructive • Postpone evaluations • No rush to solutions • No individual action

  17. How to Meet with Your Improvement Team • Agenda • Problem solving • Undivided attention • Be constructive • Postpone evaluations • No rush to solutions • No individual action • No forced action

  18. How to Meet with Your Improvement Team • Agenda • Problem solving • Undivided attention • Be constructive • Postpone evaluations • No rush to solutions • No individual action • No forced action • Learn from relapses

  19. Take Home Lesson Ask for help from “Process Owners”