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Overview of CLOSER Solution Architecture for Harley-Davidson Consumer Transactions

This document provides a comprehensive overview of the CLOSER solution architecture, focusing on the typical integration of Harley-Davidson consumer-related business transactions for Phase I. It outlines the transaction flow from the customer through SAP XI to the DS/QS CDI middleware, and ultimately to the SAP CRM application. This includes details on the match-merge solutions used for managing customer data, ensuring efficient and accurate customer interactions throughout the transaction process.

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Overview of CLOSER Solution Architecture for Harley-Davidson Consumer Transactions

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  1. CLOSER Solution Architectural Overview – Typical Integration Harley-Davidson consumer related business transactions for CLOSER Phase I. Transaction Flow: Customer >> SAP XI >> DS/QS CDI Middleware >> SAP XI >> SAP CRM Application

  2. CLOSER Solution Architectural Overview – Architecture with an issue Harley-Davidson consumer related business transactions for CLOSER Phase I. Transaction Flow: Customer >> SAP XI >> DS/QS CDI Middleware >> SAP XI >> SAP CRM Application

  3. CLOSER Solution Architectural Overview Harley-Davidson consumer related business transactions for CLOSER Phase I. Transaction Flow: Customer >> SAP XI >> DS/QS CDI Middleware >> SAP XI >> SAP CRM Application

  4. DS/QS CDI Match-Merge Solution Overview – Search Customer

  5. DS/QS CDI Match-Merge Solution Overview – Create Customer

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