1 / 7

Communication Strategy

This document addresses the issue of inconsistent communication within Payroll Services across different business units and locations. Currently, there are no standard practices for meetings or information dissemination, leading to knowledge gaps. Proposed solutions include monthly management meetings, informal newsletters, and rotating Assistant Payroll Managers (APMs) to promote collaboration. A structured approach to scheduling meetings is recommended to facilitate communication, strengthen relationships, and ensure consistency in information sharing. Implementation is essential for improved service delivery.

orlando-jones
Télécharger la présentation

Communication Strategy

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Communication Strategy

  2. Issue • Inconsistent communication across Payroll Services as a whole and within individual business units. • There is no standard practices, or correspondence across Business Units for meetings and the dissemination of information.

  3. Background • Payroll Services performs functions for all government agencies from 3 locations. • There are no formal lines of communication currently established within the teams, across levels and regions. • Despite internal procedures and processes, interpretation and knowledge sharing is lacking in all facets.

  4. Options • Monthly meetings for management groups – Payroll Mangers / Assistant Payroll Managers • Informal newsletter detailing achievements and up and coming events. • APM rotations-short term within the work unit and long term between regions. • APM’s to attend other team meetings

  5. Recommendation • Management support on the implementation of monthly meetings between APM’s. • Rotate between regions commencing 26 August 2008. • Action items requiring approval are tabled at the Payroll Managers meetings for discussion and decision. • Items requiring action and progress to be posted on Website.

  6. Implications Positives • United front to staff • Builds and enforces the importance of the role • Consistency • Formal line of communication • Networking, building relationships

  7. Negatives More meetings Conflicting schedules Travel time Solutions Scheduled Structured / agenda driven Succinct Educate participants in guidelines Set common date at agreed period – eg monthly / fortnightly etc. Rotate locations Phone conference availability Implications

More Related