Overview of IBM India and IBM Research

1. Overview of IBM India and IBM Research C. Mohan, Ph.D. IBM Fellow & IBM India Chief Scientist mohan@almaden.ibm.com http://www.almaden.ibm.com/u/mohan/

2. Historic IBM India Employee Town Hall & Global Briefing • First ever annual analyst/investor briefing outside US: In Bangalore, June 6-7, 2006 • 10,000 employees in person in Bangalore with President of India as chief guest and live feeds to other cities with local gatherings in them http://presidentofindia.nic.in/scripts/sllatest1.jsp?id=771

3. Global Missions DomesticOps Global Delivery Labs GSDCGBSC TCS AS Domestic BTO ISL IRL IBM India • 53K employees as of January 2007 • No. 2 IBM country in terms of employee population

4. IBM India – Extensive Operations Across India Key Highlights • IRL Bangalore branch established in 2005 • Global Services Delivery Center (GSDC) operational in 2005 • Completed NetSol Acquisition • Launched Global Business Solutions Center (GBSC) • High Performance On Demand Solutions (HiPODS) Lab launched • SOA Solutions Center established • GSDC ISO 27001 Certification Delhi . Kolkata . . Mumbai . Pune Hyderabad . Chennai Bangalore

5. India Software Lab (ISL) Overview Started in 1992 as a small group, formally announced as Lab in 2001 Bangalore • SWG: • WebSphere, IM, Rational, Lotus • STG: • Linux, AIX, z/OS, E&TS & Tools Gurgaon • Product Teams: • Lotus & SDWB • Center established in the Year 2001 Pune • Teams on Lotus, Tivoli & File Sys • Dev Relations & ISV Apps Dev team • STG team on Storage • AP’s First IBM Lotus L2 Support Center Hyderabad • Product Team on IM (Ascential) • SWG acquisition in the Year 2005

6. IBM’s Global Solutions Delivery Model Superior Value Global Solutions Delivery Model Global Solutioning Teams • Geo/IOT and Delivery Site specific network of expertise • To accelerate the scoping and planning of projects and proposals to a global delivery center • Capabilities aligned around Global Delivery centers of excellence • Providing a repeatable delivery process leveraging best practices • Re-usable solution assets • Delivered by practitioners with high value industry and leading edge technology skills, expertise, process knowledge. Global Delivery Centers Global Business Solution Center • Dedicated Capabilities • Developing, supporting, and exploiting reusable business solution and delivery assets.

7. Global Delivery Centers offer capabilities aligned around centers of expertise staffed by practitioners with industry expertise and technology skills • Dalian Telecommunications OSS / BSS Transformation & Billing • Delhi/Gurgaon • Shanghai Network Transformation Service Delivery Platform CRM & Contact Center Transformation • Mumbai/Pune • Kolkata • Hyderabad Siebel CRM Over 20 cross industry offerings available • Bangalore • Chennai • Hortolandia • Buenos Aires The Global Business Solutions Center co-locates asset development in the delivery centers

8. Initial Solution Asset Development The GBSC has the primary role in developing new solution assets, working with client teams and business partners. All development will be sponsored by a Solution Board. Solution Asset Enhancement & Maintenance The GBSC performs ongoing enhancement and maintenance of the solution assets. The additional work will be directed and approved by the Solution Board that “owns” the asset. Delivery Support for Mature Solution Assets The GBSC provides delivery support and subject matter expertise for the solution assets. The GBSC is fully integrated into the broader Global Delivery model. Global Business Solutions Center (GBSC) The role of the Global Business Solutions Center

9. GBSC integrates IBM’s capabilities and its partnerships to develop higher value solutions Client Collaboration IBM Consulting Teams IBM Software Group & Systems & Technology Group ISV Partners IBM Research Labs Academic Institutions

10. Global Service Delivery Centre (GSDC) • A remote delivery center, based on 12 years experience of delivering Outsourced Infrastructure Management Services • A world class infrastructure to deliver: • Command Center Services • Data Center hosting Services • Network Operations and Management Services • IT Help Desk Services • Services Management • Providing services across multiple technologies and platforms • Supporting more than 200 Customer Accounts worldwide

11. Ranked World’s No. 1 (Best Managed) outsourcing vendor Forayed into the Domestic BPO industry, with Bharti Tele-Ventures being the first client win Collaborated with IRL to develop innovative tools to further enhance client experience. Significant growth in client acquisition and presence in 10 Centers across 7 locations Continuous innovation for clients using Six Sigma, Automations and Tools IBM Daksh Business Process Services Clients: • Fortune 25 Financial Services Conglomerate • Fortune 100 Telecom Giant • Fortune 100 Health Insurer • Fortune 150 Airline • Fortune 200 Insurance Broker • Fortune 500 eRetailer • Fortune 1000 Financial Software Market Leader • One of the World’s Leading Internet Portals

12. Zurich Watson Almaden Austin Tokyo Haifa IBM Research Worldwide China India

13. Research’s Strategic Thrusts Industry Solutions Services Software Storage Systems Systems Technology Exploratory

14. Research’s Customers and Partners World Scientific & Technical Community • Global Business Services (GBS) • Consulting and Systems Integration • Application Management Services IBM Customers Integrated Operations Alliances • Supply Chain • Strategic Outsource Delivery • ITS Parts, Logistics and Call Centers • Global Technology Services (GTS) • Strategic Outsourcing • Integrated Technology Services • e-Business Hosting • Small & Medium Bus. Services • IBM Global Financing • Business Transformation Outsourcing Innovation & Technology Research • Enterprise on Demand Transformation • Technology & Intellectual Property • Sales & Distribution (S&D) • Global Industry Sectors • Global Small & Medium Business • Global Business Partners • ibm.com • Americas • Asia Pacific • Southwest Europe • Northeast Europe • Systems &Technology Group (STG) • i, p, x and z Series • Storage Systems • Engineering & • Technology Services • OEM Microelectronics • Software Group (SWG) • Application & Integration Middleware (AIM) • Information Management (IM) • Tivoli Systems • WPLC • Rational

15. History of Innovations

16. Evolution of Research’s Role On Demand Innovation Services 1970's 1980's 1990's 2000's • Corporate funded research agenda • Technology transfer • Collaborative team • Shared agenda • Effectiveness • Work on customer problems • Create business advantage for customers eBusiness Research Research in the marketplace FOAK: First of a Kind Joint programs Centrally funded

17. 5 Nobel Laureates 6 National Medals of Technology 4 Turing Awards 5 National Medals of Science Integer Programming 8 Inductees in National Inventors Hall of Fame 59 in National Academy of Engineering Over 330 Professional Society Fellows 21 in National Academy of Sciences External Recognition

18. U.S. Patent Leadership

19. My Job as IBM India Chief Scientist (& IBM Fellow) Responsible for the image, leadership and development of IBM's technical community in India. Working with the country general manager (CGM) and the executive leaders of Research, IBM Global Services (IGS), Systems & Technology Group (STG) & Software Group (SWG), build connections between the various development, solution and research labs in India, and connections to the outside academic community. Leveraging these connections, help drive the technical strategy for the country in support of establishing technical ownership of key products, solutions and services. In collaboration with the CGM and the Communications team, become an internal and external spokesperson for the IBM India technical community with the local press, government, academia and business partners. Help utilize IBM India's technical skills in customer engagements and First Of A Kind (FOAK) projects, and help define and create customer partnerships. Represent the technical community on the TLT (Technical Leadership Team) and become a member of the RMC (Research Management Council). Become a technical leader and senior advisor to the director of India Research Lab (IRL), the CGM, and the executive leaders of IGS, STG & SWG, and manage a Fellow project of his own personal choice.