Patient Profiling

1. Patient Profiling Carole Adebayo Health Intelligence Manager & Pauline Mitchell Patient Profiling Development Officer

2. Princes Park Health Centre • Personal profile details • Patient satisfaction • Health & ill health experience • Ethnic classification • Socio-economic status • Language use & literacy • Lifestyle choices • Social Security benefit use & eligibility

3. Patient Profiling Questionnaire • General Health • Religion • Ethnic Group • Carer Information • Country of Birth • Spoken Language • Read Language • Updated addresses and personal Details

4. Patient Profiling • Embedded in the IM&T Department • Commended by the Commission for Racial Equality as the Gold Standard for ethnicity monitoring in Primary Care. • Pivotal To Central Liverpool Primary Care Trusts Diversity Equality Scheme.

5. 62 Practices • 29 Practices Profiled • 11 profiling ongoing • Response Rate • Average 56% • Varies from 46% to 68% • Approximately 140,000 patients have received a Patient Profiling questionnaire

6. How • Meet with GPs and Practice Managers • Presentation to Staff – How - Why • 2 Mail outs to Patients aged 16+ • Data entered onto Practice Clinical System • Data extracted • Feedback presentation & written report • Practice continue to register new patients • PP team send questionnaire to all patients turning 16 each year

7. Clinical Systems ISOFT Synergy EMIS LV PCS IPS Vision

8. IPS Vision

9. To Date Patient’s from • 147 Countries • 82 Spoken languages • 48 Read languages • 54 Religions PP Data 2004

10. Health Equity Action Team / Patient ProfilingCentral Liverpool NHSPrimary Care Trust • Patient Profiling • Purpose • To improve overall service provision by supporting Primary Care providers with information collected locally on CHD, Diabetes, Smoking and Obesity and identify factors impacting on access and utilisation of services

11. Patient Profiling • To reduce inequalities in health by developing health equity audit tools for practitioners to use in each individual practice Central Liverpool NHSPrimary Care Trust 2 Equity Profile 1 Agree partners & issues Identify Gaps Compare: Area Age Ethnicity Economic Gender 5 Secure changes in 3 Agree Investment & local actions, Service Delivery 4 narrow gap Agree High Priorities Health Equity Audit cycle DOH

12. Health Equity Action TeamPatient Profiling • Patient Profiling • Looking at; • Practice Population Characteristics • Specified Health / Risk Factors

13. Patient Profiling Central Liverpool NHSPrimary Care Trust Practice Population Characteristics Total GP Population Profiled Patients – from the age of 16 Age Structure Gender Where they live Need for Interpreter / Translator Those that do not Reading any Language Main Languages Read

14. Patient Profiling Central Liverpool NHSPrimary Care Trust Specified Health / Risk Factors Currently looking at Diabetes, CHD, Smoking and Obesity Cross referencing – e.g CHD & Smoking, Diabetic & Obese Relating each to age, ethnicity, religion, spread and language Looking for possible gaps e.g between male and female in certain age groups

15. Patient Profiling Central Liverpool NHSPrimary Care Trust Uses Patient Profiling Patient Involvement Links to Smoking Cessation Geographical Profile Inequalities Targeting Identify Hot Spots Health Promotion Service improvement

16. Patient Profiling Central Liverpool NHSPrimary Care Trust Conclusion It is live information about people accessing our PCT. It can be used to plan, organise and deliver service. It is only as good as the information put into it. It is not a magic tool and will not solve general issues. It is brilliant in identifying / targeting the gaps in population, service, access etc.