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SPU Staff Training

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14 diapositives · 309 Views · Jul 11, 2014

SPU Staff Training. Sripatum Institute of Languages and Cultures Lesson 8 – Making and Cancelling Appointments. What are we talking about?. Appointment – use this term for business or medical meetings Reservation – use this term for restaurants, airplane, theaters

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  1. SPU Staff Training Sripatum Institute of Languages and Cultures Lesson 8 – Making and Cancelling Appointments

  2. What are we talking about? • Appointment – use this term for business or medical meetings • Reservation – use this term for restaurants, airplane, theaters • Plans – use this term for friends • I need to make an appointment with the President. • I need to make a reservation for the restaurant tonight. • I need to make plans with my friends for the weekend.

  3. VOCABULARY • Appointment • Meeting • to see • Book • Make • Arrange • to make • Reason • Available • Cancel • Schedule • Openings • Apologize

  4. Making an Appointment:How to say… I'd like to make to see Mr. Milton, I need to book an appointment with the doctor, please. I want to the manager, Is it possible to make Can I book an appointment, please? May I

  5. More Examples of Making an Appointment • Could I have an appointment to see Mr. Lee Scott? • Do you think Mr. Lee Scott could see me on Monday?

  6. Suggesting a time/date: • Could we . . . meet at __time__on __day__ the __date__ of __month__? • Can we . . . • Is it possible to . . . • I’d like to see you at time on date. • Wouldtime on datebe good for you?

  7. Accepting an Appointment • That'll be fine. • That would be fine. • That suits me. • OK. Where would you like to meet?

  8. Refusing an Appointment • I'm afraid I/he/she can't make it. • I'm/She is tied upon Monday. • I don't/He doesn’t have any openings in the morning. • I'm sorry, but I have/he has a meeting. • I/She won't be in until2 o'clock.

  9. Cancelling an Appointment • Unfortunately, I will be unable to keep our appointment for… • Would it be possible to arrange another time…? • I’m afraid that I have to cancel our meeting on…

  10. Dialogue #1- Making an Appointment A: Hello, Is this the dean’s office? B: Yes, sir. I'm Dean Mike's secretary. A: My name is Charlie from the Ministry of Education. I would like to make an appointment with Mr. Mike. When will he be available? B: He's available Friday at 1 o'clock in the afternoon. Is that convenient for you? A: Ok. Friday at 1 o'clock in the afternoon. Thank you.

  11. Dialogue #2 - Making an Appointment A: Hello, Mr. Sun?  This is Henry Chu over at Hitachi. B:  Hello Henry, what can I do for you? A: I was wondering if we could get together on Tuesday to talk about the new academic calendar. B: Tuesday sounds fine to me. What time is good for you? A: How about 2 p.m.? B: I'm sorry, I've got to meet with Mr. Kendo then, but any other time is fine. A: Can we try 3 p.m. then? B: That's perfect, see you then. A: Thank you Mr. Sun, I'll see you Tuesday then, at 3 p.m.

  12. Dialogue #3 - Canceling an Appointment A: Hello, may I speak to the secretary of Dean Mike please? B: Yes, speaking. A: I'm Charlie from the Ministry of Education. I have an appointment with Dean Mike on Friday at 1 o'clock but unfortunately I couldn't make the appointment. B: I see, Would you like to reschedule your appointment? A: No, that's ok. I will talk to him on the phone instead. Thank you. B: Thank you to you too.

  13. Activity #1 – Fill in the blanks A:Good morning. Dr Mason's office. _____1______? B:Good morning I’d like to _____2______ with Dr Mason. A:Ok. Can you come on ___3____ at __4____ ? B: ___5_____. I work until 5.30 pm I can't leave my office earlier. A:____6____ Wednesday at 6 pm, is that ok for you ? B:Can't it be a little later ? If I leave the office at 5.30 I may not arrive on time because of the traffic. A:__7___. You'll be seen by Dr Mason on ___8_____ at ____9___. If you can't come for any reason, please contact me and I'll try to set another time. Good bye.

  14. Activity #2 - Practice Speaking • Person: Peter Pan • Company: Sripatum University • Calling: Jacky Fran at Xerox • Reason for appointment: problems with the office copier • Suggested date and time: Tuesday at 5 p.m. • Agreed date and time: Wednesday at 6 p.m.