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SPU STAFF TRAINING

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14 diapositives · 389 Views · Jul 17, 2014

SPU STAFF TRAINING. Lesson 9: Cancelling an appointment. Sripatum Institute of Language and Cultures . Making & canceling an appointment. Being able to make and cancel an appointment is an important skill in English. You need to be able to :  make an appointment,

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  1. SPU STAFF TRAINING Lesson 9: Cancelling an appointment Sripatum Institute of Language and Cultures

  2. Making & canceling an appointment Being able to make and cancel an appointment is an important skill in English. You need to be able to:  make an appointment,  respond to an appointment and cancel an appointment.

  3. Asking to meet:

  4. -"Are you available on the 17th?" -"Can we meet on the 16th?" -"How does the 3rd sound to you?" -"Are you free next week?" -"Would Friday suit you?" -"Is next Tuesday convenient for you?" -"What about sometime next week?"

  5. Responding to an appointment:

  6. -"Yes, Monday is fine." -"Monday suits me." -"Thursday would be perfect." -"I'm afraid I can't on the 3rd. What about the 6th?" -"I'm sorry, I won't be able to make it on Monday. Could we meet on Tuesday instead?" -"Ah, Wednesday is going to be a little difficult. I'd much prefer Friday, if that's alright with you." -"I really don't think I can on the 17th. Can we meet up on the 19th?

  7. Cancelling an appointment Neutral • I’m afraid that I have to cancel our meeting on Wednesday, as something unexpected has come up. • Would you be free to meet early next week? • You know we were going to meet next Friday? Well, I'm very sorry, but something urgent has come up. • I'm afraid that I'm not going to be able to meet you after all. Can we fix another time?

  8. Formal • Unfortunately, due to some unforeseen business, I will be unable to keep our appointment for tomorrow afternoon. • Would it be possible to arrange another time later in the week? Apologizing • I apologize for any inconvenience. (formal) • I'm sorry about cancelling. (informal)

  9. Explaining circumstances: · I have a conflict in my schedule.· I'm running ahead of schedule.· I'm running behind schedule.· Something's come up.· My schedule has changed.· I've had a change in my schedule.· I'm going to be out of town.· ______ is a bad day for me. Do you have an opening on_____?· I completely forgot. I have a _______ that night.· I'll have to work on the ________.· I have to fill in at work.

  10. Asking to reschedule an appointment or meeting: · Do you mind if we put it off to another date?· Could we push it back?· Could we push it back (slightly)?· Could we push it back _____hour?· Could we push it back to _____o’clock?· Could we push back the meeting to_____?· Let's push it back _______ .· Can we postpone our appointment with_____?· Could we postpone till _____?· Could you take me at ______?· Could you write me in at ______?· Can I reschedule for ______? *push it back =move it up

  11. Example: conversation1 A: I'm calling to cancel a reservation I made earlier in the week. B: To cancel your reservation, I need your name, phone number, and date of trip, please.A: Rudy Randolph, 818-555-1234. My reservation begins on the second Monday of April.B: I see your reservation on my computer. Let me just cancel it, and you'll be all set!A: Thanks. I'll call again when things get better at home.B: You're welcome.

  12. Example: conversation2 Julie: Good morning, David. This is Juliette Something’s come up, and I can’t make it on Monday afternoon. I need to cancel my appointment with you. Can I reschedule for Tuesday morning? David: I’m afraid Tuesday is a bad day for me. I have meetings all day. Julie: Oh dear! What about Wednesday? David: Yes, of course. Julie: Thanks, speak to you soon.

  13. Practice Dialogue: • You are supposed to have a meeting with Ms. Carton on Tuesday at 11. However, something’s come up and you cannot make it on Tuesday. You want to push back the meeting on Wednesday; however, Ms. Carton cannot make it on Wednesday. In the end the meeting is scheduled on Thursday at 11. Caller: _________________________Ms. Carton: Hmm. I’m afraid I cannot make it on Wednesday because I will be out of town on business. How about Thursday?Caller: _________________________Ms. Carton: O.K. So that will be Thursday at 11, am I correct?Caller: _________________________Ms. Carton: So, see you on Thursday, then Bye.

  14. Practice & Role-play Make a dialogue and practice with your partner. - make an appointment -respond to an appointment - cancel an appointment TIP If you must reschedule or cancel an appointment, be sure to do so as soon as you know of the change in your schedule.