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Effective Communication Strategies for Using an Interpreter in Education Settings

This guide highlights essential techniques for effectively using an interpreter when communicating with individuals who have limited English proficiency. It emphasizes the importance of pronunciation, cultural sensitivities, and appropriate communication styles. Key strategies include speaking slowly, using short sentences, and ensuring interpreters are bilingual and knowledgeable. The document also provides insights on addressing taboo subjects and maintaining a respectful dialogue. For further assistance, contact Melanie Manares at the Kansas State Department of Education.

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Effective Communication Strategies for Using an Interpreter in Education Settings

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  1. Using an Interpreter Melanie Manares The Kansas State Department of Education

  2. Before you begin… • Learn how to pronounce the person’s name and how to address him/her • Know some basic words and phrases in the person’s language • Be aware of differences in what is considered appropriate eye or physical contact and appropriate pausing in conversation • Be aware of gestures that may be considered inappropriate • Be aware of taboo subjects and avoid them if possible June 16, 2010

  3. When there is no interpreter…(yet) • Speak slowly • Use short sentences • Talk about one thing at a time • Use the active voice • Avoid idioms and jargon • Avoid vague modifiers • Use positive phrasing • Limit the use of contractions June 16, 2010

  4. Most importantly… • Be patient • Listen carefully and attentively • If the person is learning English, reassure attempts at English and gently encourage practicing English June 16, 2010

  5. Don’t leave out the interpreter! • Recipients of federal funds are to obtain interpreter services for limited English proficient persons. • Go to www.lep.gov for more information. June 16, 2010

  6. Using an interpreter… NO MINOR CHILDREN June 16, 2010

  7. Using an interpreter… • Customers should not be told to provide an interpreter • Customers should not be charged a fee for using an interpreter • Be sure that the interpreter is fully bilingual and familiar with both cultures • Ensure that the interpreter is knowledgeable about the subject June 16, 2010

  8. Using an interpreter… • Conduct a pre-conference • Use proper seating arrangement • Speak to the client, not to the interpreter June 16, 2010

  9. Questions? Please contact: Melanie Manares ESOL/BE Program Consultant The Kansas State Department of Education 785-296-7929 mmanares@ksde.org June 16, 2010

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