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How big is the impact of a negative incident?

How big is the impact of a negative incident?. Team Success. Main Claims. Delta Airlines. 2011. 19. May. 1. Baggage Issues. 2. Unnecessary hidden fees. 3. Poor customer service. Baggage Issues. Internal Security. Unnecessary Hidden Fees. Judgment Program. Poor Customer Service.

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How big is the impact of a negative incident?

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  1. How big is the impact of a negative incident?

  2. Team Success

  3. Main Claims Delta Airlines 2011 19 May 1. Baggage Issues 2. Unnecessary hidden fees 3. Poor customer service

  4. Baggage Issues

  5. Internal Security

  6. Unnecessary Hidden Fees

  7. Judgment Program

  8. Poor Customer Service

  9. Reward Program

  10. Airline Preference 25% Southwest

  11. Flying to Success

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