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Skill Transformation for Operational Staff in Modernised Delivery Systems

Skill Transformation for Operational Staff in Modernised Delivery Systems. Geoffrey Enever Manager Customer Service Goulburn-Murray Water. WHY?. G-MW irrigation system undergoing major upgrade 100 years of Passive assets Manual operation Paper based recording

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Skill Transformation for Operational Staff in Modernised Delivery Systems

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  1. Skill Transformation for Operational Staff in Modernised Delivery Systems Geoffrey Enever Manager Customer Service Goulburn-Murray Water

  2. WHY? • G-MW irrigation system undergoing major upgrade • 100 years of • Passive assets • Manual operation • Paper based recording • Replaced with Dynamic Flume Gate regulators and automated irrigation outlets • System upgrade = Skill upgrade required

  3. Goulburn-Murray Water • and our customers • Approx 12,000 customers access water from • bores (groundwater) • direct from rivers and streams (diverters) 14,000 customers in six irrigation areas (channel network & pumped supply) • Other customers • MDBA • Other rural and urban corporations • Hydro, leases, recreation, houseboats, licences

  4. Channel automation • Majority of 6,900km channel network is manually operated • Channel automation improves control along the network • Changed operation requirements = Changed skill requirement for staff Channel network Perth Sydney

  5. Paper based records

  6. Staff well trained and knowledgeable in their field

  7. Manual operations = Large OHS risk to staff and G-MW

  8. The Project is Here! • $2.1 billion project to upgrade the gravity irrigation system • Automated/dynamic assets • Electronic components require new skills • Much of the staff knowledge & equipment now redundant

  9. Dynamic operations

  10. Electronic assets

  11. Confusion

  12. Training for staff • In house • On the job • Technical skills • Electronic equipment • 3 levels of training • Trained staff become the trainers

  13. Equipment change • Major change is the move to “In Field Computing” • Required an item suitable to conditions • User friendly for staff of varying skill levels • Large staff involvement in selection

  14. Issues - staff concerns • Ability to adapt to: • New technology • Larger geographical area of responsibility • Reduced staff numbers! • Operating “Hybrid” system • Continuing to train staff in operating a “Manual” system • Reduced contact with customers

  15. Outcomes – staff • New skills achieved • New career path • Rewarding work • Resignation of staff members! • Central System Operations • 24 hour customer contact • 24 hour system monitoring • 24 hour support to field staff

  16. So Look at G-MW Now • Central monitoring • Increased training • New Skills • New Knowledge • New Equipment • New Career • Confidence in future

  17. From Manual to Automation

  18. Summary • How it Was • Here it Is • Look at G-MW Now WIN for staff WIN for customers WIN for G-MW

  19. Thankyou for your time Contact details: geoffreye@g-water.com.au Ph: 03 58 263 633 • Questions ?

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