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The Balanced Scorecard and Collection Management

The Balanced Scorecard and Collection Management. Jim Self University of Virginia Library www.lib.virginia.edu/bsc 27 June 2004. Managing the data. The Balanced Scorecard is a layered and categorized instrument that Identifies the important statistics Ensures a proper balance

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The Balanced Scorecard and Collection Management

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  1. The Balanced ScorecardandCollection Management Jim Self University of Virginia Library www.lib.virginia.edu/bsc 27 June 2004

  2. Managing the data • The Balanced Scorecard is a layered and categorized instrument that • Identifies the important statistics • Ensures a proper balance • Organizes multiple statistics into an intelligible framework

  3. The scorecard measures are “balanced” into four areas • The user perspective • The finance perspective • The internal process perspective • The future (learning and growth) perspective

  4. Metrics • Specific targets indicating full success, partial success, and failure • At the end of the year we know if we have met our target for each metric • The metric may be a complex measure encompassing several elements

  5. The scorecard at Virginia • Implemented in 2001 • Reports for FY2002 and FY2003 • Preparing metrics for FY2005 • A work in progress

  6. Our Guiding Principles • Collections and Services • Providing access to great collections that are easy to find, easy to use, and that inspire learning and scholarship. • Providing great service that meets our users’ needs and surpasses their expectations.

  7. Metric VI: Circulation of new monographs • Target1: 60% of newly cataloged monographs should circulate within two years. • Target2: 50% of new monographs should circulate within two years.

  8. Metric VII: Turnaround time for user requests • Target1: 90% of user requests for new books should be filled within 7 days. • Target2: 80% of user requests for new books should be filled within 7 days.

  9. Metric VIII: Processing Time for Routine Acquisitions • Target1: 90% of in-print books from North America should be processed within one month. • Target2: 80% of in-print books from North America should be processed within one month.

  10. Metric XVI: Unit Cost of Serial Use • Target1: There should be no increase in unit cost each year. • Target2: Less than 5% annual increase in unit cost.

  11. Metric XVII: Unit Cost of Online Databases • Target1: There should be no increase in unit cost each year. • Target2: Less than 5% annual increase in unit cost.

  12. Metric XXIV: Expenditures for Digital Materials • Target1: U.Va. should be in the top 25% of ARL libraries in percentage of collections dollars expended on digital materials. Target2: U.Va. should be in the top third of ARL libraries.

  13. Impact of the Scorecard • Acquisition of materials that are likely to be used • Prompt response to user requests • Control of unit costs • Acquisition of more digital materials

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