CDR Based Customer Care and Convergent Billing

1. CDR Based Customer Care and Convergent Billing Workshop on UNBILLED Accts/CDRs/IPDRs IMPACT - CAUSES - APPROACH

2. UNBILLED CDRs IMPACT  • Leads To Leakage Of Revenue • Affects Revenue Targets • Customer Dissatisfaction • More Chances Of O/S Going Bad If Billed At A Later Date • Delayed Revenue Realisation

3. UNBILLED Accts CAUSES APPROACH Verification Of Next_Bill_Date Individually By SSA Immediately After Migration Follow Up Of Pending Migration Issues To Clear Accounts Excluded from Bill Generation Reconciliation Of I/C Barred Status In CDR With Actual Status In Switch (Rguide -7 cases) Bill Generation Errors To Be Cleared Promptly By O&M Team • Next_Bill_Date Set To Past Date Or Future Date • Billing Exclusions Due To Pending Migration Issues • I/C Barred Status in Billing • Accounts Lying In Error During Bill Generation

4. UNBILLED Accts CAUSES APPROACH Reconciliation Of I/C Barred Status In CDR With Actual Status In Switch Disconnection/Reconnection activity to be done only through system • Billing Account In Suspended Status In CDR

5. UNBILLED CDRs CAUSES APPROACH Verification Of Working Lines In CDR Immediately After Migration Prompt Completion Of All NTC/ Shift/Area Transfer Orders in CDR Creation Of Lines Only On The Basis Of Orders Generated In CDR Periodic Reconciliation Of Working Lines In Switch And Billing System • Billing Account Not Available In IRB

6. UNBILLED CDRs CAUSES APPROACH Exg Connectivity With CDR System Should Be Maintained Impeccably To Ensure Proper and Timely Receipt Of CDRs online • Improper Mediation Process due to CDR files received offline • Duplicate Events

7. UNBILLED CDRs CAUSES APPROACH Verification Of working Lines In CDR Immediately After Migration Verification Of Products Available To Individual Accounts Immediately After Migration • STD Code Mismatch • Improper Configuration Of Products In Billing Account • ISDN PRI Extensions Not Migrated/Not Entered In System For NTC

8. UNBILLED CDRs CAUSES APPROACH Prompt Completion Of All NTC/Shift/Area Transfer Orders In CDR Simultaneously With Creation In Switch Complete Area Transfer job in CDR on scheduled date. Configure Mediation immediately on creation of new levels/exchanges • Order completed in Switch but either not completed or completed on a later date in CDR • Area Transfer/New Exch Creation/Diversion Data Not Reaching Billing In Time

9. UNBILLED IPDRs CAUSES APPROACH Periodic reconciliation of BB user-id between NIB and CDR system Verification Of Individual User-id Immediately After Migration Checking for Duplication of user-id in P-2 and P-3 Portals Verification of Network type • BB user id mismatch

10. UNBILLED IPDRs CAUSES APPROACH Verification Of Products Available To Individual Accounts Immediately After Migration • Improper configuration of products in billing account

11. UNBILLED IPDRs CAUSES APPROACH Order Completion should be done simultaneously in NIB and CDR Ensuring proper disconnection of BB at NIB while disconnecting LL • Order completed in NIB but either not completed or completed on a later date in CDR • Improper disconnection process - LL & BB disconnected in CDR but BB not disconnected in NIB

12. Summary of Error CDRs

13. Summary of Error IPDRs

14. Thank You P Vara Prasad 9422009433 itpcdgm6@bsnl.co.in itpcdgm6a@gmail.com