Advances in instore location technology
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RETAIL TECHNOLOGY TREND REPORT. Tracking the modern shopper. Advances in instore location technology. May 2014. Sarah Herrlein . Senior Retail Technology Analyst. New threats for the retail industry Technology can be a remedy How does it work and who is doing what?
Advances in instore location technology
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RETAIL TECHNOLOGY TREND REPORT Tracking the modern shopper Advances in instore location technology May 2014 Sarah Herrlein Senior Retail Technology Analyst
New threats for the retail industry Technology can be a remedy How does it work and who is doing what? Issues to be considered Looking ahead Contents All data correct at time of publishing.
Increasingly hectic work/home schedules • Rapid changes to demographics, consumer lifestyles and technology are piling increasing pressure on retailers… • 1. New threats for the retail industry Two working parents More commuting Smartphone/tablet Penetration rising Increasing single person households Internet access anytime, anywhere Shift towardsurban dwelling Better informed Tech-savvy generations Ageing population
…Meaning a wealth of questions must be answered and decisions made as how best to tackle those issues arising from the new retail environment. • 1. New threats for the retail industry How transparent do I need to be? Does online need offline? Retain visible brand presence Tap emerging markets for growth Focus on stability in domestic market Shift operations towards online Is big-box dead? Appease customer with convenient stores Tight control over operating costs Am I safe from Amazon? How much customer data can I use ? Abide by privacy laws Offer personalised/ targeted promotions Which channel do I prioritise?