PRINCIPLES OF HUMAN RELATIONS

1. Human relations I PRINCIPLES OF HUMAN RELATIONS Presented by: Howard F. Faigao, Director Publishing Ministries Department General Conference of SDA

2. Objectives and Expected Results • The LE students will understand the great importance of good human relations. • The LE students will be acquainted with the basic principles and fundamentals of human relations. • The LE students will comprehend the principles and rules on how to maintain good relations between him and other church workers.

3. I. Importance of Good Human Relations A. Public and Human Relations B. Need for Good Human Relations II. Fundamentals of Human Relations A. Fundamental Techniques in Dealing with People B. Six Ways to Make People Like You C. Winning People to Your Way of Thinking III. Public Relations and Successful Literature Evangelism A. Literature Evangelist Personality and Public Relations B. Public Relations at Home C. Public Relations with the Church Organization D. Public Relations in the Community E. Human Relations Between Church Workers Course Outline

4. PART I IMPORTANCE OF GOOD HUMAN REATIONS

5. Importance of Good Human Relations “To deal with human minds is the greatest work ever given to man; and he who would find access to hearts must . . . ‘Be pitiful, be courteous.’ Love will do that which argument will fail to accomplish. But a moment’s petulance, a single gruff answer, a lack of Christian politeness and courtesy in some small matter, may result in the loss of both friends and influence.” --Colporteur Ministry, pp. 72-73

6. Public and Human Relations

7. Public and Human Relations According to the Webster’s Dictionary, public relations is “relations with the general public through publicity; those functions of any company, organization, concerned with informing the public of its activities, policies, etc., and attempting to create favorable public opinion.”

8. Human relations focus on the individual person’s behavior and activities which create a public (others) opinion either poor or good. That is why we have such words as poor or good human relations. Public and Human Relations

9. Our goal as Christian workers is to create not only opinion, but to create favorable public opinionthrough healthy human relations. Public and Human Relations

10. Need for Good Human Relations

11. Need for Good Human Relations Good human relations are essential to maintain cooperative relationships among all workers of any organization, human circles, or groups, either between co-workers or subordinates and superiors.

12. In order to accomplish our work, most of us depend upon others, and this requires knowing how to work with people. Good human relationship in any company or organization enhances good team work which yields high performance. Need for Good Human Relations

13. PART II Fundamentals of Human Relations

14. Fundamental Techniques in Dealing with People

15. Don’t Criticize, Condemn, or Complain The Scripture says, “Judge not, that ye be not judged.” Dale Carnegie says that ninety-nine times out of a hundred people don’t criticize themselves for anything, no matter how wrong it may be.

16. Criticism destroys human relations because it puts a person on the defensive and usually makes him strive to justify himself. Criticism wounds a person’s precious pride, hurts his sense of importance, and arouses resentment. Don’t Criticize, Condemn, or Complain

17. Focus on the good aspect of the person. Benjamin Franklin said, “I will speak ill of no man, and speak all the good I know of everybody.” Says Carlyle: “A great man shows his greatness by the way he treats little men.” Don’t Criticize, Condemn, or Complain

18. Give Honest and Sincere Appreciation Experiments have proven that an animal rewarded for good behavior will learn much more rapidly and retain what it learns far more effectively than an animal punished for bad behavior.

19. John Dewey said that the deepest urge in human nature is the desire to be important. Solution? Yes, Appreciation! Appreciate the good things you know about a person and let him know you do, privately and publicly. Give Honest and Sincere Appreciation

20. Appreciation encourages people to accomplish many more great things. Avoid flattery: It is shallow, selfish, and insincere. It is cheap praise. Give Honest and Sincere Appreciation

21. Arouse in the Other Person an Eager Want Dale Carnegie said that the only way on earth to influence other people is to talk about what they want and show them how to get it. Every act a person performs is done because that person wants something.

22. Avoid the Negative Personality Traits Modern psychologists pointes out ten characteristic traits of those who do not get along well with others. Try to avoid them.

23. Irresponsibility Tendency to Exaggerate Propensity to Complain Sarcasm Avoid the Negative Personality Traits

24. Inferiority Complex Authoritarianism Desire to Be in the Spotlight Avoid the Negative Personality Traits

25. Avoid the Negative Personality Traits • Tendency to Make Fun of People Behind Their Back • Desire to Dominate Others • Tendency to Criticize and Blame Others

26. Five ways to Make People Like You

27. Become Genuinely Interested in Other People To be genuinely interested in other people is a most important quality for a salesperson to possess. Sell what people need and are interested in.

28. Smile at People Actions speak louder than words and smile says it in these words: “I like you. You make me happy. I am glad to see you.” This means a real smile, a heartwarming smile, a smile that comes from within.

29. Your smile is a messenger of your good will, which brightens the lines of all who see it. Smile at People

30. After all, it takes 72 muscles to frown and only 14 muscles to smile. Smile and the world will smile with you and like you. Smile at People

31. Call People by Name Remember that a person’s name is the sweetest and most important sound to that person. Remember people’s name, call them by it, and make them feel important.

32. We learn more by listening than by talking. If you aspire to be a good conversationalist, the following tips will be helpful: Be an attentive listener. To be interesting, be interested. Be a Good Listener: Encourage Others to Talk About Themselves

33. Ask questions that other persons will enjoy answering Encourage them to talk about themselves and their Accomplishments. Focus your conversation to the interest of the other person. Be genuinely interested. Be a Good Listener: Encourage Others to Talk About Themselves

34. “Always make the other person feel important.” This is an all important law of human conduct. If we obey this law, we shall almost never get into trouble. It will also bring us countless of friends and sales prospects and constant happiness, too. Make the Other Person Feel Important and Do It Sincerely

35. Be polite and courteous. Use phrases such as: “Would you please?” “Would you mind?” “Would you be so kind as to…?” These will smooth out daily life’s routine. Always look for something good in the other person and appreciate it. Make the Other Person Feel Important and Do It Sincerely

36. Winning People to Your Way of Thinking

37. Winning People to Your Way of Thinking Literature Evangelists do this everyday: “Winning people to their way of thinking,” selling ideas, benefits, and products. Avoid argument: The only way to get the best of an argument is to avoid it.

38. Show respect for the other person’s opinions. Never say, “You’re wrong.” If you are wrong, admit it quickly and apologize. Begin your conversation in a friendly way. Winning People to Your Way of Thinking

39. Get the other person into a positive mood by saying, “Yes, yes.” Let the other person do a great deal of the talking. Let the other person feel that the idea is his or hers. Winning People to Your Way of Thinking

40. Winning People to Your Way of Thinking Try honestly to see things from the other person’s point of view. Be sympathetic with the other person’s ideas and desires. Appeal to the nobler motives.

41. Public Relations and Successful Literature Evangelism

42. Literature Evangelist Personality and Public Relations

43. Physical Appearance Your physical appearance is very important. Cleanliness in appearance is always appealing, whereas the lack of such is repulsive. This generally includes:

44. Personal Hygiene: Care for teeth, mouth, perspiration, etc. Personal Grooming: Posture, manners, dress, hair, shoes, etc. Physical Appearance

45. Voice Culture “The power of speech is a talent that should be diligently cultivated. Of all the gifts we have received from God, none is capable of being a greater blessing than this. With the voice we convince and persuade, with it we offer prayer and praise to God, and with it we tell others of the Redeemer’s love. How important, then, that it be so trained as to be most effective for good.” --(Christ’s Object Lessons, p. 335)

46. “By diligent effort all may acquire the power to read intelligibly and to speak in a full, clear, round tone, in a distinct and impressive manner. By doing this we may greatly increase our efficiency as workers for Christ.” --(Christ’s Object Lessons, p. 335, 336) Voice Culture

47. Pleasant Attitude Why does attitude make such a big difference? A positive attitude accomplishes three basic goals: It will trigger your enthusiasm toward your work and the people surrounding you.

48. It will enhance your creativity and put you in a position to increase your productivity. It will help you make the most of your personality. Co-workers will find it easier to build a relationship with you, and they will be motivated to keep it healthy and alive longer. Pleasant Attitude

49. Therefore, by God’s grace, endeavor to develop: A pleasant, amiable attitude. A well-balanced sense of humor. An optimistic mood. These will enhance any person’s position in life. Pleasant Attitude

50. Healthful Living Healthful living will reflect immensely upon your outlook in life. Plenty of rest, nutritious food, proper exercise, and relaxation, will all contribute to your success. In summary, the way you look and act will influence, to a large degree, what others may think about you and your work.