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Six Sigma Overview

Six Sigma Overview. Six Sigma at GEMS - The Goal - Metric & Methodology - Philosophy Six Sigma in Healthcare . S cience A rt M agic. Six Sigma. What is Six Sigma?. Taking M agic to A rt to S cience. 3.8 Sigma = 99% Good. 6 Sigma = 99.99966% Good.

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Six Sigma Overview

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  1. Six Sigma Overview • Six Sigma at GEMS - The Goal - Metric & Methodology - Philosophy • Six Sigma in Healthcare

  2. Science Art Magic Six Sigma What is Six Sigma? Taking Magic to Art to Science

  3. 3.8 Sigma = 99% Good 6 Sigma = 99.99966% Good • 20,000 articles of mail lost each hour 7 articles lost per hour • 15 minutes of unsafe drinking water every day 2 minutes unsafe water per year • 5,000 incorrect surgical operations per week 2 incorrect procedures per week • 2 short or long landings at most major airports each day 1 short or long landing every 5 years 68 wrong prescriptions per year • 200,000 wrong drug prescriptions each year 99% Good Isn’t Always Good Enough What Does Six Sigma Really Mean?

  4. s DPMO 2 308,537 3 66,807 4 6,210 5 233 6 3.4 What is Six Sigma? s Sigma is another word for standard deviation. • Goal • Benchmark • Vision • Metric • Method • Tool • Symbol • Philosophy • Value “6 sigma by the year 2000” - Jack Welch Something we can calculate and measure for any process. Becomes part of our culture - it’s our way of life.

  5. A Goal A measurement of process capability expressed as probability of defects ... Defects Per Million Opportunities Philosophy Measurement Goal for improvement Methodology Culture Z value 2s 308,537 3s 66,807 4s 6,210 5s 233 6s 3.4 3 to 6 Sigma… a 20,000X Improvement

  6. A Metric 6.6% defects s s s 3 sigma process (Z = 3s) … target customer spec s s s s s s 6 sigma process (Z = 6s) … no defects Reducing Variance is the Essence of Six Sigma

  7. The Two Key Methodologies D M A I C D M A D V DEFINE MEASURE ANALYZE IMPROVE CONTROL OPPORTUNITY SYMPTOMS CAUSES SOLUTIONS SUSTAIN CHARTER PERFORMANCE DRIVERS ACTIONS CONTROLS PROGRAM NEEDS & HIGH LEVEL DETAILED ROLL-OUT & DESCRIPTION REQUIREMENTS DESIGN DESIGN CONTROL DEFINE MEASURE ANALYZE DESIGN VERIFY Distinct, but Linked Methodologies

  8. Philosophy Six Sigma Philosophy “The Way We Work” Six Sigma Methodology E =Q x A Effectiveness = Quality x Acceptance

  9. The People • Quality Leaders • Manage MBB, BB resources • Tie quality / business strategies • Pick project clusters • Drive quality culture • Accountable for quality results • Master Black Belts (MBBs) • Develop tools & training material • Experts at methodology • Train • Mentor BBs on projects Leadership Responsibility • Commit to Six Sigma Publicly • Allocate Full-time Resources • Track & Measure Results • Use Quality for Management Development • Black Belts (BBs) • Work full time on projects in function • Experts at tools • Green Belts (GBs) • Employees in all positions doing their job with Six Sigma tools Not a Quality “Department”

  10. ‘98 ‘99 ‘00 Can Six Sigma Work in Healthcare? Yes…It is Happening Now…With Impressive Results MD Anderson…CT Throughput Sick Childrens (Singapore)….Report Turnaround Bonsecours….Material Management Manipal (Bangalore, India)….Patient Registration Time Coney Island Hospital (NY)….Hospital Inventory Reduction Great Clinical & Financial Examples Today!

  11. Summary • Six Sigma in Every Facet of GE…Focused on Customers • Success has required: • Total leadership engagement • Total organizational participation • Rigorous methodology • Staying power • Customers Using Six Sigma for Dramatic Gains Great Clinical & Financial Examples Today!

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