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Strengthening the Command PASS Coordinator Program

Strengthen the Command PASS Coordinator Program by involving Command Career Counselors with oversight responsibilities, ensuring proactive support for pay, personnel, and transportation issues affecting service members.

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Strengthening the Command PASS Coordinator Program

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  1. Strengthening the Command PASS Coordinator Program

  2. BLUF • Strengthen the Command PASS Coordinator (CPC) Program by assigning Command Career Counselors (CCC) with collateral duty and oversight responsibilities for the CPC Program. • With CCC involvement, the warfighter will have a strong advocate to troubleshoot pay, personnel, and transportation issues affecting the member, especially during periods of reduced staffing in Admin or lack of required skill set and experience onboard.

  3. Background • 2008 NAVADMIN mandated new business model requiring the use of Transaction Online Process System (TOPS) for all pay, personnel, and transportation support via Command PASS Coordinators (CPCs). • The success of TOPS utilization is largely dependent on proactive and engaged CPCs. • There are many CPCs who are not proactive and or involved at the command level to properly support their Sailors’ pay and personnel needs.

  4. Background • For the PASS/CPC Program to work effectively, triad leadership must be involved and briefed on monthly metrics that directly affect the welfare and morale of their Sailors. • CCC’s are not attending monthly CPC meetings and they are missing vital information that must be communicated to all hands (Triad, Chief’s Mess, Wardroom, Crew, POW/POD’s.)

  5. New CCC Responsibilities • CCC’s to attend monthly CPC meetings and convey minutes to triad and all hands; • CCC’s to serve as back up CPC during manning gaps in admin; • CCC’s would reiterate PASS program to all check-ins and emphasize to Sailors that they are available for support should Admin/PSD/or their CPC not be able to address their issue. • CCC’s would brief CMC/XO monthly on timeliness and process flows

  6. New CCC Responsibilities • CCC’s will NOT serve as the primary CPC, unless manning levels are such that an appropriate CPC is not onboard or until Admin personnel are properly trained on the processes. • CCC’s will NOT be the primary source in sending pay and personnel transactions via TOPS on behalf of Sailors – this function will remain within the Admin Department.

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