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2011 TRAVEL FORUM STATE OF OREGON

2011 TRAVEL FORUM STATE OF OREGON. Salem, OR June 23, 2011. Agenda. Program history US Bank team and roles Setting up an account Program benefits Billing cycle and forms of payment AccessOnline Visa Liability Waiver. History of Program . March 2001 - Original contract signed

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2011 TRAVEL FORUM STATE OF OREGON

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  1. 2011 TRAVEL FORUM STATE OF OREGON Salem, OR June 23, 2011

  2. Agenda • Program history • US Bank team and roles • Setting up an account • Program benefits • Billing cycle and forms of payment • AccessOnline • Visa Liability Waiver

  3. History of Program • March 2001 - Original contract signed • April 2004 - Implemented AccessOnline for all Statewide Travel Card Coordinators • Current # of accounts • CTS (air ghost) accounts – 186 • Individual accounts – 1,760

  4. Relationship Manager Kevin Noren 253-449-1823 Kevin.noren@usbank.com Relationship Manager Sandi Hampton 509-922-5555 sandi.hampton@usbank.com Account Coordinator Michael Audette 612-973-1326 Michael.audette@usbank.com 24-Hour Customer Service Toll Free Phone number 1-800-344-5696 Technical Help Desk (for AccessOnline) Program Admins 877-452-8083 Cardholders 877-887-9260 Contact for Statewide Accounting Office staff and STATE AGENCIES Contact for Statewide Accounting Office staff and ORCPP AGENCIES Contact for Statewide Travel Card Coordinators Contact for Statewide Travel Card Coordinators and Cardholders Contact for Statewide Travel Card Coordinators and Cardholders Your US Bank Team

  5. U.S. Bank RolesAccount Coordinator – Michael Audette • Account inquiry • Request a manual authorization • Delinquency issues • Assistance with AccessOnline reporting • Address changes • Cardholder name changes/correction • Visa Liability Insurance inquiry • Statement discrepancy • Missing or misapplied payment • Credit balance refund • Program benefits • Unblock or reinstate a past due account • MCC blocking change

  6. U.S. Bank RolesRelationship Manager – Kevin Noren – State AgenciesRelationship Manager – Sandi Hampton – ORCPP Agencies • Provide strategic level account support • Establish new agency/subdivision accounts • Provide program updates, product enhancements and best practices • Corporate credit limit increases

  7. Setting up an Account-State Agencies- • For Corporate Card and CTS (Azumano air ghost card) • Contact Karen Williams • For SPOTS (purchasing card) • Contact Joy Sebastian

  8. Setting up an Account-Public Agencies- • ORCPP membership required • 3 years financial info • For all products (CTS, Corporate Card and P-card) • Contact Tim Hay (DAS) for documents

  9. Program Benefits • Travel accident insurance - $500,000 • Primary auto rental insurance – business • Secondary lost baggage insurance-offered by US Bank • Lost luggage locator service • Medical & legal assistance • Roadside assistance – VisaTow • Toll free – 1-800-VISA-911 • Website – www.visa.com/benefits • **Rebate**

  10. How does your rebate work? • Rebate is an annual incentive payment based on program performance • Average speed of payment • Corporate cards and CTS -29 days or less from billing cycle date • P-cards – 14 days or less from billing cycle date • Annual charge volume • Charge off’s • Paid Annually in November

  11. Billing Cycle…When is the balance due? • Scheduled for the 8th of each month • Exception is weekend and holidays • This is a “charge card”…not a “credit card” therefore… • FULL ACCOUNT BALANCE is due on the 8th of the following month.

  12. Forms of PaymentCardholder Account • Cardholder • Telepay – One-time set up over the phone. Cardholder calls US Bank customer service and authorizes balance to be debited from designated account. • Autopay – One-time set up over the phone. Cardholder authorizes designated account debit on a specific day(s) of each month. • Check – Remind cardholder to submit remittance stub and write full account number of face of check. • ePay via AccessOnline • DO NOT PAY AT A U.S. BANK BRANCH Confidential and Proprietary to U.S. Bank

  13. Forms of PaymentCTS Account • CTS • Telepay • Autopay • Check • ACH – Electronic debit routed through your agency’s cash management bank to US Bank and credit applied directly to the US Bank Visa account. • DO NOT PAY AT A U.S. BANK BRANCH

  14. TelePay Details • To setup – Call USB Cust Svc – 800-344-5696 • To use – Call USB Cust Svc – 800-344-5696 • Specify Payment Amount • Offers flexibity and control • Cut-off 6:00PM CST M-F (4:00PM PST) • If done before 4:00PM your payment will post on the NEXT day. • Closed 6:00PM – 6:30PM (4:00PM – 4:30PM PST)

  15. AutoPay Details • To setup: Call USB Cust Svc – 800-344-5696 to obtain a form (your signature is required) • Schedule for a specific day of the month • Automatic debit of your balance due • Set it and forget it • What about holidays?? – Balance will be debited on the day before.

  16. Check • Account is due and payable by the 8th of each month • Reminder…This is a Personal Liability CHARGE CARD not a CREDIT CARD • Charge Card: Full balance is due and payable monthly • Credit Card: Usually revolving, partial payment are okay as long as a minimum payment is made

  17. AccessOnline ePay • Automated remittance option for cardholders through AccessOnline. • Quick and secure method of paying statement balance • Two types of payment options • Single Payment – pay total amount due or a specific amount less than the total due • Recurring Payment – Set to pay total amount due automatically on the statement due date or a day 1-15 days prior to due date.

  18. AccessOnline • What is it? • US Bank’s web-based cardholder set-up, maintenance and reporting tool

  19. AccessOnline Benefits • Card Administrators • Set up cardholder accounts • Maintain cardholder accounts • Generate management reports • View online statements • Managers • View Cardholder activity • Generate management reports • View online statements • Cardholders • Set language preference • View online statements • Pay individual bills online • Review and dispute transactions

  20. AccessOnline Reporting • Account List (Program Management) • List of all accounts in your agency • Cardholder demographics • Credit limits • Last date of activity • Past Due Report (Program Management) • Identifies past due cardholders • Amount past due • # of days past due • Transaction Detail Spend Reports (Financial Management) • List of transactions

  21. Visa Liability Waiver Program • Insures agency against eligible losses incurred through the Visa card through misuse by a terminated employee. • Covers up to $100,000 per cardholder • Agency must meet Visa requirements: • Cardholder termination terms • Written notification of termination to cardholder. • Retrieve Visa Card • Complete Visa paperwork • Valid on “waivable charges” incurred 75 days prior to termination and 14 days after termination. • “Waivable charges” defined as charges the cardholder was reimbursed for that did not benefit the agency. Confidential and Proprietary to U.S. Bank

  22. QUESTIONS??

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