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Welcome and Opening Remarks

Welcome and Opening Remarks. Terri Shaw Chief Operating Officer, FSA. Scope of Operations. 13 million FAFSA Forms for 2003-04. 9 million aid recipients from FSA. 60 billion dollars in Federal aid in 2003. 26 million Direct Loan borrower payments. 36 million customer service calls last year.

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Welcome and Opening Remarks

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  1. Welcome and Opening Remarks Terri Shaw Chief Operating Officer, FSA

  2. Scope of Operations • 13 million FAFSA Forms for 2003-04 • 9 million aid recipients from FSA • 60 billion dollars in Federal aid in 2003 • 26 million Direct Loan borrower payments • 36 million customer service calls last year • 321 billion dollars of federal student loans outstanding • 5.1 million students receive Pell Grants totaling 12.5 billion dollars

  3. Timeline

  4. Student Eligibility: FAFSA 13.0 In Millions 12.2 11.4 10.5 10.2 9.70 9.8 9.9 We Process OVER 600,000 Applications in a Peak Processing Week.

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