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February 9, 2009

Homeless Indicator. February 9, 2009. Business Reasons. To better identify and track homeless clients Extend the auto-close rule to 6 months for homeless clients instead of the 2-month rule. Solution. Separate new indicator in MIS on screens PA2, AP2, and ACC

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February 9, 2009

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  1. Homeless Indicator February 9, 2009

  2. Business Reasons • To better identify and track homeless clients • Extend the auto-close rule to 6 months for homeless clients instead of the 2-month rule

  3. Solution • Separate new indicator in MIS on screens PA2, AP2, and ACC • Once the homeless indicator has been set to Y, it will remain as Y until the client has had stable housing for 12 consecutive months • System will track client’s housing status • Indicator MUST NOT be changed from Y to N unless it was an error in entry (e.g. entered Y by mistake and when confirming the criteria in the guideline realized that it should be N)

  4. Screen Shot – PA2

  5. Screen Shot – AP2

  6. Screen Shot – ACC System auto populates date in the ACC screen when indicator is set to Y

  7. Selection Criteria • When homeless indicator should be Y: • Client or applicant has been • Living in public spaces (e.g. on the streets, in abandoned buildings, in tent cities) and/or a homeless shelter for more than 30 days; or • Brought to the ministry office by a BC Housing Outreach Worker through the Homeless Outreach Program

  8. Selection Criteria • When homeless indicator should be N: • Client or applicant is housed or has been living in • Temporary accommodation (e.g. staying in a guest room, couch surfing); • Inadequate accommodation (e.g. no running water, no heat, substandard housing conditions); • Time-limited housing designed to help them transition from being homeless to living in a permanent form of housing (e.g. transitional housing or second-stage housing);

  9. Selection Criteria • When homeless indicator should be N (cont’d): • Client or applicant is housed or has been living in • Accommodation where tenancy will be terminated within three months of application (e.g. given notice by landlord); or • A new location because their previous residence became uninhabitable due to a human caused or natural disaster (e.g. fire, earthquake)

  10. Closing Files • When homeless indicator has a Y value: • Allow files to auto-close after six months of no contact if the client’s circumstances are unknown and has not been in contact with the ministry office • Files may be manually closed when client is ineligible for assistance and staff know the reason (e.g. employment income, moved to another province, etc.) • The homeless indicator does not need to be updated prior to closing the file

  11. On-Line Resources • A new topic regarding homelessness will be added to On-Line Resources (OLR) on February 9, 2009. • The topic is called Homelessness and will be under the category Program Administration. • Information regarding the homeless indicator will be found in this new topic.

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