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LibQUAL + Results: What Now?

Explore the post-survey activities and planning process of the Emmanuel d’Alzon Library at Assumption College in response to the LibQUAL+ survey results. Learn how they involve staff, analyze data, and continue to assess and improve library services.

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LibQUAL + Results: What Now?

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  1. LibQUAL+ Results: What Now? Dr. Dawn Thistle Director of Library Services Assumption College Emmanuel d’Alzon Library Assumption College

  2. Can we hear you now? Good! Emmanuel d’Alzon Library Assumption College

  3. PLANNING! • Marketing Plan • Survey • Post-survey activities • It is just as important to publicize the results of the survey as to promote the survey itself • Let your constituents know what you learned and what you plan to do with the information Emmanuel d’Alzon Library Assumption College

  4. Involve Your Staff • Increases their knowledge of users’ perceptions • Increases their buy-in with changes that may be indicated • Many staff were involved in the survey marketing activities, but not all • Hold a Staff Retreat Emmanuel d’Alzon Library Assumption College

  5. Library Staff RetreatJuly 18, 2006 • 8:30 Arrive / Coffee, etc. • 8:45 Librainium GAME • 9:45 “The User is not Broken”; Blogs discussion • 10:30 LibQUAL+ Committee report (Group 1) –We’ll draw straws for the order • 11:15 LibQUAL+ Committee reports (Group 2) • 12:00 Lunch / Walk the grounds • 1:00 LibQUAL+ Committee reports (Group 3) • 1:45 Craft activity -- Making tiles --Come with some ideas for a 4” square, relating to Assumption, Libraries, etc. You can bring a picture, etc. to transfer to the tile if you like. • 3:00 Strategic Initiatives / Budget Planning discussion • 4:00 (4:30?) See ya! Emmanuel d’Alzon Library Assumption College

  6. Library Retreat • LibQUAL+ Presentations by 3 teams: • Information Control • Library as Place • Affect of Service • All staff were involved Emmanuel d’Alzon Library Assumption College

  7. LibQUAL+ Retreat 2006 Emmanuel d’Alzon Library Assumption College

  8. Analyze Your Data • Raw numerical data from the Core Questions, Local questions and demographics • Comments Emmanuel d’Alzon Library Assumption College

  9. Core Questions Summary674respondents Emmanuel d’Alzon Library Assumption College

  10. Core Questions: Undergraduate562 respondents Emmanuel d’Alzon Library Assumption College

  11. Core Questions: Faculty66 respondents Emmanuel d’Alzon Library Assumption College

  12. Core Questions: Graduate11 respondents Emmanuel d’Alzon Library Assumption College

  13. Perceived : Desired Service Level (Means) Emmanuel d’Alzon Library Assumption College

  14. User Groups First Year Emmanuel d’Alzon Library Assumption College

  15. Information Control User Group Gaps Emmanuel d’Alzon Library Assumption College

  16. Associate Professor Emmanuel d’Alzon Library Assumption College

  17. Age Groups—Gaps Emmanuel d’Alzon Library Assumption College

  18. General Satisfaction Emmanuel d’Alzon Library Assumption College

  19. Emmanuel d’Alzon Library Assumption College

  20. Superiority Mean by User GroupAffect of Service Emmanuel d’Alzon Library Assumption College

  21. LibQual Comments 297 received (out of 695 surveys) Major topic areas: Mostly complimentary about the staff (92 comments described staff as “helpful” + 17 about Larry and/or his jokes!) Need more hours (34) Need more computers (23+) Noise (29) Need more resources (books, databases) (45) Business Sciences Theology ATLAS-ti software Emmanuel d’Alzon Library Assumption College

  22. Emmanuel d’Alzon LibraryLibrary Summit • October 4, 2006 Emmanuel d’Alzon Library Assumption College

  23. Library Summit • Invited Faculty, Administrators and Student Government representatives • Reported on LibQUAL+ results • Had DINNER! • Broke into focus groups: • Collections • Library as Place • Access services • Technology • 3 Questions: Like? Dislike? Suggestions for improvement? • Voted for 3 most desired improvements Emmanuel d’Alzon Library Assumption College

  24. The Assessment Loop Continues • We are now reporting out the results of the Summit • Planning more focus groups • Moving to other forms of library assessment • Information literacy • Collection analysis Emmanuel d’Alzon Library Assumption College

  25. It’s all about the BUZZ • LibQUAL+ data is extremely helpful • BUT—the buzz about the library has been the greatest benefit! Emmanuel d’Alzon Library Assumption College

  26. THANK YOU! • Questions? • Dawn Thistle • dthistle@assumption.edu Emmanuel d’Alzon Library Assumption College

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