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Philippine Shippers’ Bureau (PSB)

Philippine Shippers’ Bureau (PSB). Under DTI – Consumer Welfare and Business Regulation Group (CWBRG) Created under Executive Order 514 Primary mandate: to promote and protect the common interests of Philippine shippers, importers and other commercial users of water transport. PSB’s programs.

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Philippine Shippers’ Bureau (PSB)

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  1. Philippine Shippers’ Bureau (PSB) • Under DTI – Consumer Welfare and Business Regulation Group (CWBRG) • Created under Executive Order 514 • Primary mandate: to promote and protect the common interests of Philippine shippers, importers and other commercial users of water transport

  2. PSB’s programs • Accreditation of Seafreight Forwarders • E.O. 514 • PSB A.O. 6 Series of 2005 (Rules on Freight Forwarding) • Mediation/Arbitration of Consumer Complaints • Undelivered Balikbayan Boxes • Pilferage of Cargoes • Lost Cargoes • Damaged Cargoes • Unreasonable Delays in Delivery • Overcharging of Freight Forwarding Rates

  3. PSB’s programs • Implementation of P.D. 1466 on the Use of Philippine Flag Vessels • Issuance of Waiver • Imposition of Penalties • Supply Chain Studies of basic and prime Commodities • Assistance to Philippine Shippers

  4. Balikbayan Boxes Typical transport flow of balikbayan boxes

  5. Measures Undertaken by DTI-PSB to Address the Problem of Undelivered Balikbayan Boxes • Enhanced information campaign thru advisories and alerts • Dissemination of FAQs and tips in sending Balikbayan boxes • Filing of formal charges and imposition of sanctions on erring freight forwarding companies pursuant to PSB A.O. No. 06, Series of 2005 • Endorsement to law enforcement authorities e.g. DOJ, NBI, PNP and LGUs. • Coordination with Bureau of Customs • Cooperation with International Shipping Lines thru MOA to screen inbound shipments of Balikbayan boxes

  6. Best Practices for Cargo Consolidators of Balikbayan Boxes • Philippine agent/counterpart must be accredited with PSB • Must have an Agency Contract/Agreement with accredited Philippine Freight Forwarder • Duly licensed/accredited by government agencies • Promptly remits funds to its Philippine agent • Has sufficient experience in freight forwarding/shipping related activities • Company has dedicated customer service • Efficient Tracking/Documentary System in place • Sends advisories/alerts on the status of shipment (Origin and Destination) to clients

  7. Complaints handling on non-delivery of balikbayan boxes • Complainants should submit a notarized complaint together with documentary evidences such as: • official receipts • cargo receipts • bills of lading • shippers’ declaration/packing list • waybills • .

  8. Complaints handling on non-delivery of balikbayan boxes • Notarized complaint together with the documentary evidences may be filed to: • PSB Office at 2/F DTI Building 361 Sen. Gil Puyat Avenue, Makati City, Metro Manila, 1200 Philippines • Send through • fax at (632) 751-3305 • email at dti_psb@yahoo.com.ph • For further queries, call PSB at (632) 751-3304 • Facebook account: /dti-psb

  9. Measures to Address the Problem of Undelivered Balikbayan Boxes • Prevention (How to Avoid Being Victimized) • Enhanced Information Campaign • Advisories/Alerts • OWWA, BOC, DFA, Embassies/Consulates, OFW Orgs, DTI Commercial Attaches, DTI Regional/Provincial Offices, Consumer Agencies of Foreign Governments, Freight Forwarders’ Regulatory Agencies of Foreign Government. • FAQs/Tips on Sending Balikbayan Boxes

  10. Measures to Address the Problem of Undelivered Balikbayan Boxes • Reliefs (Assistance to Complainants/Victims) • Formal Charges/Sanctions versus erring Freight Forwarders (both local and foreign) • Endorsement to Law Enforcement Authorities i.e. Department of Justice (DOJ), NBI, PNP and LGUs • Coordination with the Bureau of Customs and other concerned government agencies

  11. Complaints handling on balikbayan boxes Q. What possible reliefs could the shipper or his consignee expect if mediation fails? A. The consignee/shipper may opt to bring the case to Arbitration by DTI or the regular courts for judgment/resolution. PSB may also refer the complaint to the Department of Justice (DOJ) for preliminary criminal investigation and prosecution, if the evidence warrants.

  12. Complaints handling on balikbayan boxes Q. What sanctions may PSB impose on freight forwarders violating PSB policies on balikbayan boxes? A. PSB may impose monetary fines, suspension or cancellation of accreditation pursuant to A.O. No. 6 series of 2005.

  13. Summary of Complaints Involving Non Delivery of Balikbayan Boxes for 2012 and 2013 *Others- complainants to identify local forwarder, container number, for clarificatory meeting, letter has been sent for comments of respondent/complainants.

  14. Summary of Complaints Involving Non Delivery of Balikbayan Boxes for 2012 and 2013

  15. Summary of Complaints Involving Non Delivery of BalikbayanBoxes (2008-2013) Data as of Sept 2013

  16. Balikbayan Boxes Mostbalikbayan boxes come from • Middle East (Saudi Arabia, UAE, Kuwait and Qatar) • USA • Hong Kong • Singapore • Italy • UK • Korea • Taiwan

  17. Tips on How to Get Your Balikbayan Boxes Home 1. Book your boxes only with companies whose Philippine agents/counterparts are PSB-accredited with clean records. 2. Beware of exceptionally very low rates. 3. Declare and specify contents of your box in the Packing List. 4. Secure transport documents such as Bill of Lading, Forwarder’s Cargo Receipt, Booking Confirmation, Invoice 5. Get the name and contact details of the forwarder’s agent in the Philippines. 6. Monitor the movement of your cargo. 7. Inform your consignee to check your cargo.

  18. Tips on How to Get Your Balikbayan Boxes Home • 8. Organize all the things you want to send through a balikbayan box. • The following items are NOT allowed to be sent through balikbayan box: • currencies, checks, money orders and travelers checks • jewelries • firearms, ammunitions and explosives • prohibited drugs and substances • pornographic materials, gambling cards and toy guns • pirated products i.e. compact discs, tapes, etc. • items of commercial quantities

  19. DTI WEBSITE • www.dti.gov.ph • LIST OF ACCREDITED NVOCC, IFF and DFF • http://www.dti.gov.ph/dti/index.php?p=409 • PSB ADVISORY/ALERT • http://dti.gov.ph/dti/index.php?p=779 • http://dti.gov.ph/dti/index.php?p=780 • FAQs on BALIKBAYAN BOX • http://dti.gov.ph/dti/index.php?p=653

  20. Freight Forwarders in Riyadh with PSB accredited freight forwarder counterpart

  21. Freight Forwarders in Riyadh with PSB accredited freight forwarder counterpart

  22. Freight Forwarders in Dubai with PSB accredited freight forwarder counterpart

  23. Freight Forwarders in Dubai with PSB accredited freight forwarder counterpart

  24. Thank you!

  25. CARGO FORWARDING IN THE MIDDLE EAST

  26. AGENDA • INDUSTRY BRIEF • THE “BALIKBAYAN” BOX • CONSOLIDATION • DOOR-TO-DOOR DELIVERY • CARGO BY SEA/ AIR PROCESS • CUSTOMER WALK-IN • CARGO PICK-UP • INDUSTRY BEST PRACTICES • TIPS FOR SENDERS

  27. SEA/ AIR CARGO PROCESS FLOW (WALK-IN) PREPARATION FOR LOADING SHIPMENT LOADING CUSTOMER WALK-IN RECEIVING / PAYMENT WAREHOUSING DELIVERY TO CONSIGNEE CUSTOMS CLEARANCE

  28. SEA/ AIR CARGO PROCESS FLOW (PICK-UP) PREPARATION FOR LOADING SHIPMENT LOADING ORDER TAKING/ SCHEDULING CARGO PICK-UP/ PAYMENT WAREHOUSING DELIVERY TO CONSIGNEE CUSTOMS CLEARANCE

  29. INDUSTRY BEST PRACTICES • Customer Service • 24-Hour Toll-Free Contact Centre • Real-time Tracking for Sender (SMS, Online App, IVR Call/ Phone) • Same-Day pick-up of Cargo • Cargo Insurance Policy • Competent and Well-trained Workforce • Business Application • Coverage Planning and Execution (Roving Truck per Cluster) • Load Sharing to improve speed • SLA Checkpoints per point of bottleneck • Partnership with reliable domestic (PH) customs clearing • and freight forwarding companies

  30. LIST OF PROHIBITED ITEMS (KSA) • FRUITS & GRAINS/ BEANS • - Date Palm Saplings of the following types: Khilas, NabootSaif, Sagae, Safry, Magfazi, Barhi, • Sukary, Shalabi, Safary, Ajwa, Hulwa, and Rothana • - Livestock Feeds, Poultry Feeds, Barley, Sudanese White Sorghun, Green Fodders, Hay, • Yellow Sorghun, Soybean • INFANTMILK • MEDICINES and SUPPLEMENTS of commercial quantities, especially WITHOUT payment receipts • MINERALS and METALS • - Sand, white rock (silica), based sand, crusher aggregates, limestone and marble stone • - Scrap of Iron • - Gas Cylinders • - Waste pumps and their petrol, gas, diesel, or electric motors • - Traction and leveling machine used for agriculture and disinfection, harvesting, and threshing • machines and accessories thereof • - Zamzam water • - Scrap Batteries

  31. THANK YOU!

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