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LISD Web-Based Work Order System: Innovating Tech Support and Resource Management

The LISD Web-Based Work Order System enhances technical support by enabling real-time reporting and tracking of issues. Accessible by all LISD tech personnel, it includes a knowledge base for efficient problem-solving and facilitates two-way communication on progress. Users can easily submit new problems, check their status, and receive live support via phone. The system supports various resources, including equipment, software, and educational tools across multiple learning environments, ensuring staff and students have what they need for success.

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LISD Web-Based Work Order System: Innovating Tech Support and Resource Management

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Presentation Transcript

  1. Technology @ LISD

  2. Workorder System • Web Based • Enables reporting to track trends • Can be seen by all LISD tech personnel • Knowledge base available • Two way communication on progress

  3. Let’s Take a Look…

  4. First Login

  5. Click Submit New Problem

  6. Enter the Problem Details

  7. After submitting

  8. Check Progress

  9. Check Status by: ID or Problem List

  10. Auto Email

  11. Live Support - Phone Line • Call 857-3044 • Hours of Availability • 7:30am -4:00pm Mon- Thurs • 7:30am – 3:00pm Fri • No weekend support

  12. HS- What’s Available? • Equipment • HS Library Media Center • 2 laptops with projectors • Cisco Flip video camera • TV Cart • Library Lab • View calendar online • Schedule with Robert Borcherding via email • Software • Microsoft Office 2003 Suite • Textbook Resources • STAR • Accelerated Reader • UnitedStreaming • Study Island for students at risk of failing TAKS or EOC

  13. MS – What’s Available? • Equipment • Cisco Flip Camera in Media Center • Online Calendars • Library Reference Room with Laurie Bagby via email • Contains wall-mounted TV (can be connected to laptop), Wii, and DVD player • 5th/6th hall computer lab with Tonya Ford via email • 7th/8th hall computer lab with Tonya Ford via email • Software • Microsoft Office 2003 Suite • Textbook Resources • STAR • Accelerated Reader • UnitedStreaming • Study Island

  14. EL- What’s Available? • Equipment • Projector available in Media Center • Wall-mounted TV (can be connected to laptop) and Wii in Media Center • Cisco Flip Video available in Media Center • Digital camera available in office • Online Calendars • Computer Lab 20 or 21 email Debra Recindus for scheduling • Software • Microsoft Office 2003 Suite • STAR • Accelerated Reader • UnitedStreaming • Study Island • Inspiration • SRA Techknowledge

  15. PR - What’s Available? • Online Campus Calendar • Cisco Flip Camera in Media Center • Software • Microsoft Office 2003 Suite • Destination Reading • UnitedStreaming • SRA Techknowledge

  16. Curriculum Software • Eduphoria • Data disaggregation tool • Our TAKS data included • Benchmark data • Web based • C-Scope • vertical alignment & lesson plans • core areas only • lorena.nerdeveloper.net

  17. Media Center Databases • links on the LISD library media center websites • Brittanica • WorldBook (at MS and Elem) • Ebscohost • Gale Powersearch (at HS)

  18. Email • Barracuda Spam Filter • Blocks majority of spam • Remember to use your email account wisely. • All mail in and out of LISD is being recorded and archived.

  19. Internet filtering- Iprism • Requests to allow access will be reviewed • Provide TEK and lesson plan information • Lesson must display the need for use of the blocked site.

  20. Questions • Why do I still get spam? • Can I use my own laptop on the LISD network?

  21. Home drive (H:) • I suggest you save important files on the network drive. • To access this drive, login with your username and password from any computer on the district network. • Click My Computer • Double Click the H: drive

  22. Printserver • To load one of the network printers, you will need to find the print server. • From an Explorer Window, type \\leopards • In the new window you will see the available printers. Double click the printer to load the proper drivers.

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