What’s Good for Business? Skills, Smarts, & the EI Equation

1. What’s Good for Business?Skills, Smarts, & the EI Equation Billie Sandberg, Ph.D. School of Public Affairs University of Colorado, Denver Brown Bag Seminar April 11, 2012

2. Why Does Emotional Intelligence Matter? Workplace and job satisfaction Coping with change Intuition matters Enhanced collaboration and teamwork Organizational effectiveness

3. What is Emotional Intelligence? “The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in the self and others.”

4. Components of Emotional Intelligence Self-management Self-awareness Social awareness Social skills

5. Competencies of Emotional Intelligence Self-Management Self-Awareness Self-control Trustworthiness Integrity Initiative Adaptability Comfort with ambiguity Openness to change Desire to achieve Self-confidence Knowing yourself

6. Competencies of Emotional Intelligence Social Awareness Social Skills Empathy Expertise in building & retaining talent Organizational awareness Cross-cultural sensitivity Valuing diversity Service to stakeholders Leadership Effectiveness in leading change Conflict management Influence/Communication Expertise in building & leading teams

7. Assessing Your Emotional Intelligence When I am upset, I respond rationally so that I can remain analytical and solve the problem or otherwise make the best of the situation. I reject the harm that can result from reacting emotionally when I am upset and getting angry or feeling battered.

8. Assessing Your Emotional Intelligence When verbally attacked, I allow for the likelihood that the attackers might never have learned how to respond when their needs aren’t met. When verbally attacked, I allow for the probability that the attack is prompted by pain or fear. When verbally attacked, I keep my role as a (manager/administrator/worker) separate from my identity as a person.

9. Assessing Your Emotional Intelligence I resist the temptation to feel entitled to better treatment and to lose emotional control. I understand that victims of my outbursts will remember my accusatory statements and name-calling long after I have calmed down. I accept that others cannot make me angry without my full cooperation. In other words, I control my anger. When I get angry, I talk about my feelings to calm myself down, rather than focus on what the other person did.

10. Enhancing Self-Awareness • Take an assessment • Develop a vision statement • Self-monitor • Keep a journal • Carefully examine explanations you give • Focus on learning from your experiences • Talk regularly with people you trust • Try mindfulness meditation

11. Enhancing Self-Management Deliberately substitute reasonable thoughts for counterproductive thoughts Imagine yourself as the other person Counterconditioning Self-talk Write a contract with yourself Develop an achievement plan for yourself

12. Enhancing Social Awareness Active listening Watch and read how others handle change Look for several causes of behavior Account for individual differences Recognize personality differences Celebrate diversity

13. Enhancing Social Skills Find a model Role play Counterconditioning

14. 9 EI Habits to Start Now Label your emotions, not others or situations Distinguish between thoughts and emotions Take more responsibility for your emotions Use your emotions to help make decisions Use your emotion to help set and achieve goals Feel energized and motivated, not angry Show empathy, understanding, and acceptance of others’ emotions Use emotions to show respect for others Listen to others with empathy and non-judgment

15. Contact Information Billie Sandberg Phone: (303) 315-2560 Email: Billie.Sandberg@ucdenver.edu