Learn to Pack

1. Learn to Pack Learn to “Pack & Ship” for Your Customers plus add an exciting new profit center to your store. Press the “Enter” key to continue…

2. Getting Started Press the “Enter” key to continue… The “Table Of Contents” you will find on the following screen will allow you to navigate this training presentation by clicking on the title of the section you wish to view. At the end of each section you will find the same “Table of Contents.” We recommend that you first view the presentation in its entirety. You can also navigate through this program – screen-by-screen – by simply pressing the “enter” key on your keyboard.

3. Table Of Contents Press the “Enter” key to continue to the next section

4. Why Pack? Press the “Enter” key to continue…

5. What you will learn… • Whether you choose to pack for your Customers or not, this presentation will help you better understand what makes a properly packed package. • It will help you to better understand UPS’s packaging guidelines. • It will help you to better serve your current and future Customers • By helping them to understand packing requirements of the carrier. • By being able to offer advice about specific packing techniques. • When a package is brought into your store that is packed incorrectly, you will be able to share with your Customer what they need to do to better prepare the package before having it shipped. • It will help you to reduce or eliminate the number of claims your Store files for your Customers.

6. Why Pack for the Public? Some of the most successful PEC Shipping Centers pack for their customers. Does that mean you should pack for your Customers? Packing for customers is another value added service you can offer your customers to keep them coming back to your store.

7. Testimonials Before moving on with “Why Pack?,” we would like to share a few “Testimonials” from current PEC clients who are offering a packing service to their Customers. You will find, from their experiences, that packing can be a whole new profit center that increases bottom-line profits and, most importantly, customer loyalty & traffic. You will discover how many boxes they carry, who they purchase their boxes from, how they determined retail pricing, thoughts or points.

8. – Testimonial – Hanover True Value • “Offering packing services to our customers has greatly enhanced our shipping program, as well as an overall exposure of our store and services. It has not only increased our store’s traffic and customer loyalty, it has added a completely new revenue stream to our store.” - Mike Campbell - Hanover True Value Hardware - Hanover, NH • Hanover Hardware Facts: • Number of boxes carried: 8 - purchased through a local distributor. • Packing supplies used: • Bubble wrap • “Popcorn / Peanuts” - (offers a recycling service to all local retailers to decrease having to purchase this product) • Packing tape • “Box Only” retail pricing based on local competition and standard retail margins.

9. – Testimonial – Hanover True Value • “Packed Box” prices are charged by the cubic foot and distinguished between non-breakable and breakable items. • Mike’s Keys to successfully offering this service? • Learn the “ship only” business really well before offering packing. • Shop around for your boxes - put it out to bid to make sure you are getting the best possible prices. • There is a lot of money to be made in packing. Just make sure to maintain profitability when offering it.

10. – Testimonial – Schnarr’s Hardware “Packing completes our shipping program. It allows our customers a wider range of options when shipping items at our store. It has become another profit center and very important service to sell to your customers.” Schnarr’s Hardware Facts: Number of boxes carried: 12 - purchased from a local distributor. Packing supplies used: Bubble wrap “Popcorn / Peanuts” - (offers a recycling service and belongs to “The Plastic Loose Fill Council” - 1-800-828-2241.) Packing tape Instafoam - packets used for foam in place Materials to make wooden shipping crates

11. – Testimonial – Schnarr’s Hardware • “Box Only” retail pricing based on local competition and standard retail margins. • “Packed Box” prices are charged in minute increments. • $5.00 for every 15 minutes • $1.00 for every 1 minute for small things like taping a box. • Frank’s Keys to successfully offering this service? • Don’t make promises that you can’t keep when packing for customers. • Don’t cut corners to save time or money.

12. So Why Offer Packing? 1. Most of your Customers don’t know how to properly pack. 2. Most of your Customers don’t have the correct box size for items they need to ship. 3. Most of your Customers don’t have the correct packaging materials needed to insure their items ability to get to their destination safely. • Packaging is VERY profitable area that can increase your profits. • Packing for your Customers is another value added service. • If you need further information after watching this presentation please call us at 800.274.4732.

13. Table Of Contents Choose a section below… or press the “Enter” key to continue to the next section

14. Packing 101 Press the “Enter” key to continue…

15. Packing 101 One of the most important parts of offering packing for your Customers is the need to understand the carrier’s “Packing Guidelines.” We will take a moment and review what UPS has to say about “Packing.”

16. Packing 101 In some instances, PEC’s packaging / package protection “Guidelines” will exceed those of the carrier. Why? We want to help you insure that your Customer is satisfied with your Store AND your Shipping Service. It’s much easier to help a customer on the front end of the transaction and to explain why you are doing certain things than it is to explain what went wrong when a package gets lost or damaged. Accidents happen… We want to help you do everything possible to insure a quick resolution to every problem. These “Guidelines” help us to better serve you and your Customers.

17. Packaging 101 - Review When shipping with UPS, there are several factors that can increase the price of a shipment: Dimensional Weight (DIM): If the DIM is greater than actual weight, it will be billed at the DIM. This is calculated as: (Length x Width x Height) divided by 166. Our Total Shipping software does this for you. Large package: when girth [(2x width) + (2x height)] + length is greater than 130 inches but less than 165 inches. Large packages are subject to a minimum billable weight of 90 lbs and a Large Package Surcharge will apply. Any items being shipped that are not packed in corrugated boxes.

18. Packaging 101 - Review While PEC’s “Total Shipping” software helps you to identify these factors, it’s VERY important that you remember them when you are packing for your Customers. Make sure to choose the BEST possible box for each shipment, while at the same time, keeping in mind that picking a box that is too large may cost your Customer more than is necessary.

19. Packing 101 • After learning what the UPS website has to say about packing, we will take what we have learned and apply it to real world scenarios by packing three distinctly different items. They are: • A Stuffed Teddy Bear • A Cookie Jar with a base and a lid • A Computer Monitor

20. Packing 101 • Why these three items? Because each of them has similar and different requirements: • Learning to correctly pre-measure item(s). • Learning to choose the appropriate box size. • Learning to handle items correctly while packing. • Learning how to prepare the item(s) before placing in the box. • Learning how to correctly seal the box for shipment

21. Table Of Contents Choose a section below… or press the “Enter” key to continue to the next section

22. What does UPS say? Press the “Enter” key to continue…

23. UPS “Shipping Checklist” From www.ups.com • Shipping Checklist- • Use a rigid box with flaps intact • Remove old address labels and delivery markings. • Wrap items separately. • Use adequate cushioning material. • Use strong tape designed for shipping. • Do not use string or paper over-wrap • Place a duplicate address label inside the box.

24. UPS Packaging - “Step-by-Step” From www.ups.com • Use a corrugated box. • Use a new box. The more a box is used it loses its original protective qualities and may not adequately protect your shipment. • If you must reuse a box, make sure it is rigid and in excellent condition with no punctures, tears, rips, or corner damage, and that all flaps are intact. • Always remove any labels and other markings from the box.

25. UPS Packaging - “Step-by-Step” From www.ups.com • Provide internal protection. • It’s important to cushion the contents of your package. • Wrap multiple items separately. Fragile articles need both suitable separation from each other and clearance from the corners and sides of the box. • Each item should be surrounded by at least two inches of cushioning and be placed at least two inches away from the walls of the box. This will prevent product-against-product damage and protect the contents from shock and vibration.

26. UPS Packaging - “Step-by-Step” • Provide internal protection. • Proper cushioning material, combined with a strong outer container, will protect your shipment. Use enough cushioning material to ensure that the contents cannot move when you shake the box. • Cushioning and protection materials: • Bubble Wrap • Inflatable Packing (Air Bags) • Expanded Packaging (Peanuts) • Engineered foam enclosures • Foam-in-place • Corrugated liners and inserts • Crumpled Kraft paper (not newspapers)

27. UPS Packaging - “Step-by-Step” • Close it securely. • Proper closure is just as important as adequate cushioning. • To close a box securely, use a strong tape - two inches or more in width. • Pressure-sensitive plastic or nylon-reinforced tape. • Water-activated reinforced tape. • DO NOT USE masking tape, duct tape, cellophane tape, string, or paper over-wrap.

28. UPS Packaging - “Step-by-Step” • Use proper labeling. • For fast and efficient delivery, keep these points in mind when labeling your package: • Always include the receiver’s ZIP Code with the complete street address including the apartment or unit number, if applicable. • Army Post Office (APO) and Fleet Post Office (FPO) address are not accepted.

29. UPS Packaging - “Step-by-Step” • Use proper labeling. • Place the shipping label on the top of the box. To avoid confusion, place only one address label on the box. If using a packing slip, place it on the same surface of the box as the address label. • DO NOT place the label over a seam or closure or on top of sealing tape. • Remove old labels or markings on a used box. • Always include your complete return address. • Place a duplicate label or other form of identification inside the package.

30. UPS on “Irregular Items” • Bundled and Strapped Boxes • Only same-size boxes may be strapped together. Use a minimum of four crisscrossed bands, two in each direction. Put address information on every box. When strapping boxes together, each box must be strong enough to hold the total weight of the strapped bundle. • Fabric and Wallpaper • Rolled goods travel best when shipped in corrugated boxes. If a fabric roll is shipped in a bag, make sure the bag is tightly wrapped and taped against the roll to reduce the risk of tearing.

31. UPS on “Irregular Items” • Other Irregularly Shaped Items And Bare Metals • Tape the address label to the item being shipped. Cover the label with clear tape. DO NOT use “flying tags.” Blunt all sharp or protruding edges with taped-on corrugated cardboard pieces. Protect the surface of the item as needed. • Tires • Apply a wide band of pressure-sensitive tape through the center & completely around the body of the tire so the tape is attached to itself. Attach your completed address label to the tape band where it covers the tread. Cover the label with clear tape.

32. Table Of Contents Choose a section below… or press the “Enter” key to continue to the next section

33. Level 1 Simple Packing Press the “Enter” key to continue…

34. Simple Packing Now that we have learned the basics from UPS, we are going to apply those basic packing “guidelines” to real world scenarios. The first item we are going to pack will be a teddy bear. Unbreakable items such as this are the easiest items to pack and require the least amount of effort; yet in the process of packing it, you will learn basics that will be used all packaging.

35. The Teddy Bear

36. The Teddy Bear Our first Customer brings in a nice cuddly teddy bear and asks us to pack & ship it for them. First, we need to determine the valueof the teddy bear. Why? Because if it were an antique we would want to pack it differently than if it is a low-cost toy. In this case our Customer informs us that the teddy bear is worth $45.00 and can easily be replaced.

37. The Teddy Bear Second, we will measurethe teddy bear to determine the correct box size. This teddy bear measures 6” x 6” x 8”. 6” w 8” h 6”d

38. The Teddy Bear Third, we need to take a look at the list of packing boxes and determine the correct size. Since the teddy bear is not fragile, we are going to look for a box with 2” extra on all sides of the bear. So if we add 2” to each side of the teddy bear we are looking for a box that is 10” x 10” x 12”. Note: The more fragile the item, the more space we need between the item and the walls of the box. Plan for from 2” to 4” around all sides of the item(s).

39. The Teddy Bear We are looking for a box approximately 10” x 10” x 12”. If our box selection is as shown below, which boxes would work for this shipment? 8” x 8” x 8” – Too small 8” x 10” x 10” – Too small 10” x 10” x 10” – Too small 12” x 12” x 12” – Perfect size 14” x 14” x 14” – A little too big, but would work 20” x 15” x 6” – Too small in one dimension 18” x 18” x 18” – Would work, but shipping cost is higher. 22” x 22” x 22” – Would work, but shipping cost is higher. 28” x 16” x 16” – Would work, but shipping cost is higher. The 12” x 12” x 12” box is the “best” choice for the Teddy Bear.

40. The “Hidden” Measurement Square boxes contain a “hidden” measurement that generally is forgotten. For example let’s look at a 12” x 12” x 12” box. The length, width and height form the description of the box. The hidden measurement is from corner to corner. In this case, that measurement is 21”. So when looking for the “best” box for packing, keep in mind the “hidden” measurement of a square box. 12” 12” 21” 12”

41. Keep it Simple Don’t rack your brain trying to remember the Pythagorean Theorem to find the “hidden” measurement. Use your tape measure. 12” 12” 21” 12” But, if you are a geometry junky, here’s a refresher on the Pythagorean Theorem: a² + b² = c² Diagonal = √ c²

42. The Teddy Bear Now, we need to prepare the item being packed. We don’t have to worry too much about the teddy bear since it is not fragile; yet we will wrap it in bubble wrap or some sort of plastic to protect it in case it gets wet. We will wrap him in bubble wrap with the bubbles facing in. (Note: Keeping the bubbles facing in provides maximum protection.) We will want to make sure that the bubble wrap is taped securely around our teddy bear, but not to it. NOTE: Do not apply tape to the item itself. Tape, when removed, may cause damage to the item.

43. The Teddy Bear Next, we’ll build and prepare our box to be packed. Open up the box and fold the bottom flaps inward. Tape the bottom flaps. (Note: Secure taping will help keep the item from being lost or damaged during shipment.) The best way to tape the box is in a “H” pattern. Place one strip of “packing tape” along the center box seam. Then place one strip of “packing tape” on each of the open sides of the box. Tape Tape Tape Box Bottom

44. The Teddy Bear Now, we will need to fill the inside bottom of our box. It is really important to prepare a good bottom layer of “filler” before placing the item being shipped in the box. We can use crumpled Kraft paper, foam peanuts, etc.. In this case, we are going to use Kraft paper. We will crumple the paper as we place them into our box – the pieces shouldn’t be too large so that they will cushion the item. Box Top Make sure to add a good base of filler Filler

45. The Teddy Bear Next, we will place the teddy bear into the box and place additional filler around all sides making sure that the teddy bear is “suspended” in the middle of the box. One way to insure there is enough filler in the box is to close the top of the box and push down on the filler. Then open it back up and place more filler on top until there is no more room left and / or the box closes firmly. Another way to check is to close the top of the box and shake the box to see if anything is still moving around on the inside. Box Top Filler Make sure that the filler is compressed tightly on all sides of the item Filler

46. The Teddy Bear Now we are ready to close up the box and tape it. Before doing that, ask your Customer if they have anything else they would like to include in the box. In this case, they have a card which we will place in the box then close up the box. We will close the box by taping it using the same “H” pattern as before. Box Top Tape Tape Tape

47. The Teddy Bear Now the teddy bear is ready to be shipped and you have just packed your first item! As You can see, this is a very easy type of item to pack and will represent the majority of the items you will be asked to pack in the future. Tape Tape Tape

48. Table Of Contents Choose a section below… or press the “Enter” key to continue to the next section

49. Level 2Intermediate Packing Press the “Enter” key to continue…

50. The Cookie Jar