Town Hall Meeting

1. Town Hall Meeting Presented by Julie A. Hester President and CEO -Slides will advance automatically- (turn up speakers to hear audio)

2. First things first… What is important? • Mission • Quality • Financial Outcomes

3. Goals for St. Francis: • The best place for patients to receive care • The best place for physicians to practice • The best place for employees to work

4. CEO Report Card

5. Filling of Key Open Positions: • CIO Position, Ty Knox • Home Care Position, Joanne Piscitello • Chief Financial Officer, Taylor McCormick • Director of Foundation, Katie Spizzirri

6. Arbors at New Castle Cokesbury Village Forwood Manor Foulk Manor North Foulk Manor South Manor Care – Pike Creek Manor Care – Wilmington Methodist Country House Millcroft Newark Manor Regal Heights HC/Rehab Cadia Rehab – Pike Creek Shipley Manor St. Francis – Brackenville Operational Imperatives: • Inpatient admission focus • Managing Paid Time Off (PTO) • Rapid process redesign (Emergency Room) • Partnership with local nursing homes-14 total • Customer Service Representative in VIP Hallway

7. Focus from Last Town Hall

8. Focus Since Last Town Hall Meeting: • Dashboard & Quality • Patient Complaints • NRC Picker In-Services • Equipment needs • Continued Rounding on floors • Positive Feedback Bulletin Board-located outside of the main cafeteria on 2nd floor was initiated to display positive comments & letters received from patients and families

9. Follow-up from Last Meeting: • Insurance Aetna • Marketing • Quality • Growth efforts • Equipment needs

10. Insurance Company Negotiations: • Blue Cross Blue Shield of DE • Delaware Physicians Care, Incorporated (DPCI) • Update - Department of Corrections Contract

11. Important Conversations: • Governor Markell • Delaware Secretary of Health & Human Services–Rita Landgraf • Chris Coons–New Castle County • Wayne Smith–CEO, Delaware Healthcare Assoc. • Councilman Brown–Wilmington City Council • Councilman Prada–Wilmington City Council • Mayor Baker, Wilmington City Council • Senator Carper, U. S. Senator

12. Commitment to Outreach Programs: • Astra Zeneca gift of: $125,000 • Established information packet to present to potential donors • Reindeer Ball

13. 2010 Foundation Report: Money Received/ Pledged: • Physician Pledge In Memoriam-$250,000 • State of Delaware- Infant Mortality Grant-$150,000 • AstraZeneca-$125,000 • State of Delaware Health Fund Grant-$100,200 • Bank of America-$75,000 • Private Donors January-$36,000 • Raskob Foundation-$10,000 Money Requested/Response Pending: • Federal Appropriations-$1,000,000 • Catholic Diocese Foundation-$75,000 • Fund for Women-$10,000 • Grant in Aid-$10,000 • ACOR-$5,000 • Christ Church-$2,000

14. Marketing & Community Relations: • The St. Francis Hospital Facebook Fan page continues to attract fans-140 to date • We continue to work with Dr. McDonough to initiate a YouTube for the hospital Articles & News Coverage: • Hospital hospice comforts patients, caregivers: St. Francis facility offers round-the-clock treatment for those too sick to spend last days at home- The News Journal, 1/19/10 • 6ABC Television Cover the Compassionate Care opening, 1/13/10 • Windows on Wilmington, Channel 22 DE-Julie Hester talks about St. Francis & the services that are provided, 1/13/10

15. Marketing & Community Relations: Articles: • In winter, carry high heels to lower the risk of falling, Dr. Valentine Burroughs, Senior Vice President for Medical Affairs at St. Francis Hospital, 1/12/10 • Hospice Unit to Open at St. Francis Hospital, The Dialog, 1/7/10 • Reindeer Ball Follow-up, The Dialog, 12/17/09

16. Community Outreach Events: • October 22nd there was a Sending Forth Blessing & Prayer Service for Father Joseph Monahan, Jenifer Harris, & Barbara Huntsman who traveled to Peru with Global Health Ministries • Dr. Davis was asked to speak about Cardio-Thoracic Surgery to retired union members • Dr. McDonough did a presentation on H1N1 at a local law firm & for the New Castle County Offices • Several members of the St. Francis staff participated at the Women’s Business Expo

17. Community Outreach Events: • Elaine Abbott, RN presented her book on H1N1 to local HeadStart school • December-Blessing & Prayer Service for baskets of food for families in the community • Nursing Department for OB-GYN & The Center of Hope: Assisted families that were desperately in need of new clothing, toys, and food

18. Physician Recruitment Efforts: Recruitment of Dr. Katie Sahm Breast & General Surgeon-Start date April 1, 2010 Dr. Vivacqua & Dr. Tubb Hematology & Oncology-Began practicing on Jan 6, 2010 Negotiations are on-going with various other practices

19. Collaborative Efforts: • Chuck Davis, CEO of Jennersville Hospital • Chuck Dorman, CEO of Veterans Hospital • Terry Murphy, President & CEO of Bayhealth • Department of Medicine at Drexel • Joe Saunders, CEO of Crozer Medical Center

20. Back to Basics: • Clinical focus • Equipment purchases 2009-2010

21. Capital Clinical Equipment 2009 Purchases:

22. 2010 Purchases Thus Far:

23. 2010 Pending Purchases:

24. Growth Efforts:Keeping the business at St. Francis • Franciscan Care Labs • Women-to-Women Lab • Future: North Wilmington Lab

25. Where are we going? • Budget for 2010 • A culture of accountability • Results driven

26. What is your role?

37. Quote: “Whether you prevail or fail, endure or die, depends more on what you do to yourself than what the world does to you.” -Jim Collins