Profit Decrease 3rd Quarter
Our Situation • Sales are down for North Dakota • Customer Satisfaction is down How did this happen?
How Did This Happen? • A large shipment was lost and customers had to find a replacement product • They are very satisfied with the new product and the service they are receiving
Recommendations • Contact each customer • Offer them a discount for one year • Have monthly meetings with each customer to insure satisfaction
Our Vision for the Future • Next year’s sales to exceed last year’s • Increased customer satisfaction • First quarter to return to last year’s level