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Ten Deadly Sins of Customer Service Dr. Karl Albrecht ? ?At America's Service".
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1. Customer Service 101
2. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service #1 I dont know.
3. #2 I dont care. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
4. #3 I cant be bothered. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
5. #4 I dont like you. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
6. #5 I know it all. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
7. #6 You dont know anything. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
8. #7 We dont want your kind here. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
9. #8 Dont come back. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
10. #9 Im right and youre wrong. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
11. #10 Hurry up and wait. Ten Deadly Sins of Customer ServiceDr. Karl Albrecht At Americas Service
12. Make the customers feel heard.
Make the customers feel understood.
Make the customers feel liked.
Make the customers feel respected.
Make the customers feel helped.
Make the customers feel appreciated.
Barbers Rules of Customer ServiceMichael Barber Integrated Business Leadership Through Cross Marketing
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