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On May 14, 2008, the Library Management Council met to discuss the implementation of an Interest-Based Problem Solving (IBPS) approach aimed at preventing and resolving conflicts in labor-management relations. The IBPS initiative focuses on strengthening relationships, improving communication, and building skills among library staff, while reducing grievances. The framework encourages open discussions and enhances understanding of interests, fostering a positive working environment aligned with the library's core values of integrity, respect, and excellence. Trained facilitators are available to support supervisors during the process.
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Library Interest Based Problem Solving Design Library Management Council May 14, 2008 JDC IBPS Task Force
Why the Library? • At the request of: • Best Practices Policy Board • Best Practices Steering Committee Library’s JDC has successfully implemented several labor-management process improvement projects – now time for focus on ‘preventing and resolving conflicts’ and ‘promoting positive labor-management relations’ – we were asked and agreed to develop and implement an IBPS approach.
IBPS Working Group • Liz Johnson, ILL/Document Delivery, Co-Chair • Karen Kupiec, WWDCS, Co-Chair • Bernadette Cioffi, LHR • Anthony Ferraiolo, Shipping • Maureen Malone Jones, ILL/Document Delivery • Duane Mellor, Local 34 • Amelia Prostano, Beinecke • Diane Turner, LHR • Mike Gaffney – Facilitator / Trainer
What’s the goal? • Strengthen relationships • Resolve problems • Build desirable skills in all staff • Improve communication and understanding of interests and decrease grievances. • Build a better working environment • Library Values – integrity, respect, excellence, creativity and flexibility, open communication…
IBPS - What does it do? Not do? • Provides a framework and tool set to be used during conversations that will/should happen anyway due to gripes or grievances • Some will say ‘I do this already’ – didn’t know it was IBPS. • IBPS does not take away a managers right to discipline an employee but provides a mechanism for discussion so the number of grievances declines as the result of an understanding of interests.
Do you have to go it alone? • Supervisors can seek support in the process: • Involvement of their immediate supervisor • Trained facilitators from Library staff or Best Practices group can be asked to participate • You do not need to go through it alone…
Discussion • Questions, concerns, suggestions, etc…