1. Anyone can learn to use email INTRODUCTION to Email

2. How Email Works

3. Snail Mail vs Email

4. Obtaining an Email address • Internet Service Providers typically provide you with at least one email address • Free email services such as Gmail, Yahoo and Hotmail

5. What you need to send and receive emails • Email client – Outlook , Outlook Express, Thunderbird, Incredimail • Web Browser – any browser will do. Eg Internet Explorer, Google Chrome, Firefox, Safari…

6. Composing an Email • Recipient(s) • Distribution lists/groups • CC – carbon copy • BCC – blind carbon copy • Subject • Message • Attachment(s) – (Optional)

7. Incoming Mail • Read status – unread messages are in bold • Incoming attachments • Viewing attachments • Problems viewing attachments • Save vs detach • Reply and Reply All • Reply vs Forward

8. Managing your email • Keep your Inbox uncluttered • Delete what you don’t need • Create folders for specific topics or senders. (egMacrame Club, Footy Tips, Bill Smith) and then move emails into those folders • Automatically filter and process incoming emails.

9. Email etiquette • Subject line to summarise the message • Allow time for a reply • Use the BCC field when sending bulk email • Don't shout at people • Saying things in jest can be dangerous • Reread before you send • Don't Reply to All unless necessary • Forgetting attachments – don’t • Edit the superfluous text out of emails

10. Email etiquette • Chain Letters and hoaxes • Email is not confidential • When forwarding explain why • Write short emails – use attachments for lengthy responses.

11. Questions?