1 / 25

John Palmer NORTH HARBOUR CONSULTING March 2012

SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION Presentation to CRISPP/SP Homelessness Event by. John Palmer NORTH HARBOUR CONSULTING March 2012. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION.

santo
Télécharger la présentation

John Palmer NORTH HARBOUR CONSULTING March 2012

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATIONPresentation to CRISPP/SP Homelessness Eventby John Palmer NORTH HARBOUR CONSULTING March 2012

  2. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION HOMELESSNESS IN NI • NIHE is the statutory homelessness agency for NI • 18,000 to 21,000 households per annum applied to NIHE for assistance between 2003/04 and 2010/2011 • 6,500 to 9,000 p.a. awarded ‘full duty applicant’ status • Households are defined as ‘homeless’ if • there is no accommodation that they are entitled to occupy; or • they have accommodation but it is not reasonable for them to continue to occupy this accommodation • If they are ‘roofless’ and ‘vulnerable’ NIHE has a duty to consider their immediate needs and offer temporary accommodation with support if appropriate North Harbour Consulting 2012

  3. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION ROUTES INTO TEMPORARY ACCOMMODATION • NIHE has four main options for the provision of temporary accommodation • SP-funded hostels owned by NIHE (for families and single people) • SP-funded accommodation provided by the voluntary sector (mainly single people) • Private sector accommodation (families and singles) not SP-funded • Accommodation with family or friends • This research focussed on the first three options North Harbour Consulting 2012

  4. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION FUNDING TEMPORARY ACCOMMODATION • Two main sources • Housing Benefit funds housing costs • Supporting People Grant funds housing-related support • SP funding for ‘temporary accommodation’ is provided on the basis that • It is not permanent housing and is normally provided for 1 year or less • However, this aim can be frustrated by: • Non-availability of permanent move-on accommodation • Resident’s continuing need for intensive support • Quality of temporary accommodation vs permanent accommodation (consumer preference) • Provider’s performance North Harbour Consulting 2012

  5. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION SIZE OF THE SP-FUNDED HOUSING SECTOR IN NI • Approximately 1,500 places in Supporting People-funded temporary accommodation for homeless • The research found that the average length of stay is 7.5 months • Therefore temporary accommodation provides for approx 2,500 households each year - far fewer than the 6,500 to 9,000 households accepted as FDA • This results in significant use of the private rented sector • It puts a premium on provider performance in SP-funded accommodation – the focus of the research North Harbour Consulting 2012

  6. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION STATISTICS • 110 providers of SP-funded accommodation – elderly, disabled, mental health specialist services, and homeless services • 38 providers with temporary accommodation for the homeless included in this study, providing • 96 schemes • 1460 units of accommodation (the term covers houses, flats, bedspaces in shared accommodation etc) • Contract value in 2010/2011 = £23,073,000 North Harbour Consulting 2012

  7. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION AIMS OF THE RESEARCH • To develop and apply performance measures that are appropriate for different providers and schemes • To form a basis for benchmarking ‘good’ and ‘weak’ performance • To form a basis for comparing the performance of providers / schemes on a like for like basis • To inform the strategy for Supporting People funding and reviews of the Homelessness Strategy North Harbour Consulting 2012

  8. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION PERFORMANCE MEASURES • Success in meeting capital funding and environmental health requirements (where relevant) • Standard of accommodation assessed through survey • Providers’ success in meeting SP funding requirements • maximising use of their accommodation (‘occupancy’) • demonstrating that accommodation is being provided on a temporary basis (‘length of stay’) • ensuring that people leaving temporary accommodation do so on the basis of a planned move minimising the risk of repeat homelessness (‘% leaving on basis of a planned move’) • Four value for money tests • SPG per unit, SPG + HB per unit, SPG per user, SPG + HB per user North Harbour Consulting 2012

  9. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION METHODS OF PERFORMANCE MEASUREMENT • % score against a minimum standard or benchmark set by SP team • Ranking of scheme against other comparable schemes on % score • Rank of ranks (a cumulative score) across • Management indicators • Financial indicators • Management plus financial indicators • Traffic light system to highlight good and weak performers North Harbour Consulting 2012

  10. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION 1. ANALYSIS BY CLIENT GROUP Big differences on some measures North Harbour Consulting 2012

  11. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION PROPERTY SURVEY North Harbour Consulting 2012

  12. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION OCCUPANCY North Harbour Consulting 2012

  13. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION THROUGHPUT North Harbour Consulting 2012

  14. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION % PLANNED MOVES North Harbour Consulting 2012

  15. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION OVERVIEW OF MANAGEMENT PERFORMANCE • 26% either had green traffic lights for all the assessments, or a combination of green and light yellow (signifying minor issues only) • 74% had either red or amber traffic lights, and in some cases a combination of the two, for one or more of the performance measures • 28% had a red traffic light for one of their performance measures • 2 schemes had two red traffic lights for management performance; one scheme had three red traffic lights for performance North Harbour Consulting 2012

  16. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION SPG / UNIT / WEEK North Harbour Consulting 2012

  17. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION SPG + HB / UNIT / WEEK North Harbour Consulting 2012

  18. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION SPG / USER / WEEK North Harbour Consulting 2012

  19. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION SPG + HB / USER / WEEK North Harbour Consulting 2012

  20. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION TRAFFIC LIGHT ANALYSIS – OVER-VIEW North Harbour Consulting 2012

  21. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION RANKING ANALYSIS – OVER-VIEW North Harbour Consulting 2012

  22. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION ADDRESSING THE RESEARCH QUESTIONS Your comments welcome North Harbour Consulting 2012

  23. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION VARIABLES AND PERFORMANCE MEASURES • Methodology • Gives a good over-view • Allows relevant comparisons between types of scheme and providers • But is essentially quantitative and misses quality • Quality Assessment Framework (QAF) method available • But labour intensive • Suggest QAF is used as a basis for • Peer group reviews by providers to raise standards and promote good practice • Targeting weaker performers for review by NIHE North Harbour Consulting 2012

  24. TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATION INFORMING THE SP & HOMELESS STRATEGIES (1) • The research has raised important issues about: • the need for a whole systems approach that integrates needs analysis on both a socio-economic and spatial basis with commissioning, so that the clustering of schemes in particular localities – a feature of much provision outside Belfast – does not lead to significant gaps in provision • shortcomings in the systems, processes and procedures through which different types of homeless person have their needs assessed, and are then assigned to an accommodation-based scheme funded by SPG or one in the private sector where standards vary and support is often not available. North Harbour Consulting 2012

  25. SP-FUNDED TEMPORARY ACCOMMODATION FOR THE HOMELESS: A PERFORMANCE EVALUATIONPresentation to CRISPP/SP Homelessness Eventby John Palmer NORTH HARBOUR CONSULTING March 2012

More Related