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Libraries & RLR Remit

Libraries & RLR Remit. Academic Services – Serving the teaching/research needs of students and staff, subject librarians, reading lists, expert subject knowledge

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Libraries & RLR Remit

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  1. Libraries & RLR Remit • Academic Services– Serving the teaching/research needs of students and staff, subject librarians, reading lists, expert subject knowledge • Accommodation Management – Support for library buildings, internal/external staffing reqs, 24/7 opening, central store, building projects, space management • Centre for ePortfolio Development – Autonomous centre, externally funded projects working with a range of partners within the University and beyond • Centre for Research Communications – Support for research communications, open access projects/activities, SHERPA, largely externally funded projects/services • Collection & Access Management – Acquisitions, cataloguing and management of digital and print collections • Learning Technologies – Development, support and promotion of e-learning. Academic support, user groups, new technology developments, project management • Library Customer Services – Provision of frontline services across UoN sites • Manuscripts, Special Collections & Archives – Hold the University’s manuscripts, archives & special printed book collections. Conservation, digitisation, reader services

  2. IT Services Remit • IT Support - academic IT liaison services, desktop services, academic licensing support, and staff desk-side support • Systems and Security - IT systems infrastructure, development and support. Including email, internet access, IAM, SNS, IT security, technical architecture, and supplier relationship management • Data centre services – system hosting, monitoring and maintenance • Networks - voice and data network infrastructure, development and support • Research Computing – research support, research applications, research storage services, and HPC • Web Technologies - Intranet Portal, web development, mobile App services • IT Customer Services - IT helpdesk, computer room support, direct IT support for students, Teaching Room Services including AV, VC, and language lab support, UoN switchboard • Service Quality - service definitions, change, problem and incident management, business continuity and continuous service improvement

  3. Corporate Systems Remit • Account Boards – Regular meetings with UoN areas to ensure business systems requirements (strategic/operational) are captured, assessed, actioned • Business Analysis – Working with UoN to identify business needs and determine appropriate solutions to issues/problems • Corporate Systems – Maintenance, management of core UoN business systems, including development, administration and support • Database Administration – Installation, configuration, upgrades, administration • Management Information – Monitoring project activity/provision of centralised reports • Project Management (PM) – Provision of dedicated PM support for key projects • Programme Management – Planning, co-ordination, support of multiple projects • Research Services – Access to Gartner and industry research to inform existing activity and for horizon-scanning purposes • Resource Planning – Capture, tracking and on-going management of development resource to ensure appropriate skills are in place for key projects/pieces of work

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