Professional Communication Skills Storyboard

1. Professional Communication SkillsStoryboard

2. Title: Home Scene (opening page): Introduction Slide number: 1 Skill or Concept: Welcome - Sign-in Animation (yes or no): N Graphics (yes or no): Y Audio (yes or no): N Programmer notes: Using Weebly.com Theme: Classic – Wood Paneling. Color Scheme. Black – Font White Arial Normal, unless otherwise shown. Ipad graphic used in the title bar. Programmer Notes: Using the drop & drag pull a forum over for Students to sign in and write a bio about themselves. Provide menu and links to following pages: 1. Pre-Test 2. Body Launguage Video Discussion Forum 3. Multimedia Exercises Case Study Scenarios 4. Memo – Email Writing 5. Post-Test Instructional Notes: Sign-in by using the Home Page Forum and create a Short Bio about yourself. Once you have completed that, respond to two classmates and the instructor. You may then proceed to the pre-test, after taking the pre-test complete each of the lesson tasks until you get to the post-test. You must pass the post-test with an 80% proficiency to complete this course. Informational Text: “This tutorial will equip you to manage the principles of good communication skills and how to apply those skills into the professional practice.” (in 28 font size) This should be placed under the header “Professional Communication Web-Based Tutorial” (in 44 font size) A welcome letter provided by the instructor should also be placed within the page. Graphics: Only the pre-design graphic from Weebly of the iPad will be used on Home Page.

3. Title: Pre-Test Scene: Pre-Test complete prior to any lessons Slide number: 2 Skill or Concept:Pre-Knowledge Assessment Animation (yes or no): N Graphics (yes or no): N Audio (yes or no): N Designer Notes: Maintain Theme. Align test box to left margin. Programmer Notes: Link page to Pre-Test on the Home Page. Embed the 10 question Assessment using the Drop & Drag from the designer tools in the Weebly developer section. Instructional Text: We want to see how much you already know. Please complete this non-graded 10 question pre-test prior to completing any lessons. 1. When speaking with people, I pay attention to their body language. Never __ Rarely __ Sometimes __ Often __ Very Often __ 2. When speaking to people, I pay attention to the body language I use. Never __ Rarely __ Sometimes __ Often __ Very Often __ 3. It surprises me that people haven't understood what I've said. Never__ Rarely __ Sometimes__ Often __ Very Often __ 4. I find myself using email to communicate complex issues or problems with people, its quicker and more efficient. Never __ Rarely __ Sometimes __ Often __ Very Often __ 5. When I write a memo, email or other document, I will give all of the background information and detais that I can to ensure that my message is understood. Never __ Rarely __ Sometimes __ Ofetn __ Very Often __ 6. I try to anticipate and predict possible causes of confusion, and deal with them up front. Never __ Rarely __ Sometimes __ Often __ Very Often __ 7. I consider cultural barriers when planning my communications. Never __ Rarely __ Sometimes __ Often __ Very Often __ 8. Before I communicate, I think about what the person needs to know, and the best way to convey it. Never __ Rarely __ Sometimes __ Often __ Very Often __ 9. I try to help people understand ALL of the concepts behind the point I am discussing. This reduces any misconceptions and increases understanding. Never __ Rarely __ Sometimes __ Often __ Very Often __ 10. Before I communicate a message, I think about the best way to communicate it (in person, over the phone, text, email, in a newsletter, via memo, and so on.) Never __ Rarely __ Sometimes __ Often __ Very Often __

4. Title: Body Language Scene: Body Language Video – Poll - Discussion Slide number: 3 Skill or Concept: Effective Body Language Animation (yes or no): Y Graphics (yes or no): N Audio (yes or no): Y Informational Text: Body Language is a from of non-verbal communication, which consists of posture, gestures, facial expressions, and eye movements. Psychologists attest that human communication consists of almost 93% of body language while the other 7% of communication rests on the words themselves. Is a handshake really a handshake or does it set the tone for who is and will be the dominant power figure in the room? Does who walks through the door first when entering a room really matter? Politicians and celebrities have used the subtle movements of body language to persuade the masses, establish power, and advance careers. As we delve into the science of body langauge we will answer the questions above and many more as we look at the exposed hidden language that takes place in 93% of human communication. Instructional Video: http://youtu.be/AQENwD-QlRA History Channels 'The Secrets of Body Language' Discussion Forum: Instructor will provide questions throughout the discussion forum for student feedback and discussion among other students and instructor. Designer Notes: Maintain same theme. Black, Normal Arial Font. Align YouTube video box center screen, align discussion forum box left. Programmer Notes: Link Body Language page on Home Page. Embed instructional video Secrets of Body Language to the YouTube tab using:http://youtu.be/AQENwD-QlRA

5. Title: Case Studies Scene: Real-World Scenarios Slide number: 4 Skill or Concept: Applying Animation (yes or no): Y Graphics (yes or no): N Audio (yes or no): Y Designer Notes: Maintain same Theme Black, Normal Arial Font. Align YouTube video box center screen for Powtoon, align left poll questions, align discussion forum box left. Programmer Notes: Link Case Studies page on Home Page. Embed Powtoon provided by instructor in the YouTube video box. Instructional Text: “Building Rapport” - John is confused about allowing tension build in his classroom He tends to build confidence or gives positive remarks. He tends to make caustic comments like. “You're not making any sense.” Watch the case study of John's class – How would you coach John on reducing strife and mimizing ruffled feathers and damaged egos. “Challenge” Marie is responsible for presenting an in-depth training packed with highly technical data, along with step-by-step training on the instructional manual. It is imperative that Marie keeps her audience engaged, although the 2-hour presentation is a real snoozer! It has a reputation for being dry, long, boring and ineffective. What communication and presentation skill techniques can Marie utilize to motivate and connect with her audience? Be creative and detailed in your explaination. Review and critique at least two other classmates. Instructional Graphics: Powtoon video of John's class for case study review. Discussion Forum: Forum provided for students to interact and provide feedback on the case studies. Challenge: Poll questions provided by instructor, forum area for students to provide detailed opinion on case study.

6. Title: Memo - Email Scene: Effective Memo & Email Writing Slide number: 6 Skill or Concept: Written Communication Animation (yes or no): Y Graphics (yes or no): N Audio (yes or no): Y Designer Notes: Maintain sameTheme Black, Normal Arial Font. Align YouTube video box center screen, align discussion forum box left. Programmer Notes: Link Memo – Email page on Home Page. Embed http://youtu.be/G_jErsVxjpM in the YouTube video box. Instructional Text: The memorandum uses styles, techniques, formatting that will be explained and illustrated in a clear, straightforward manner. After wacthing Dr. David Taylor from the University of Maryland University College, please develop your own memo to the parents of your class. Explain that Monday, October 13 is Columbus day and that there will be no classes scheduled for Engineering for Kids. The make-up class will be Monday, October 20. Upload your memo into the discussion forum and review and critique two other classmates. Email is a widely used tool for business communications. However surveys find that it causes tension, confusion or other negative consequences for 64% of working professionals due to ineffective practices. How can you write emails and get the results you want? Make good use of the Subject Line. Grab the attention and summarize the message. Keep the message clear and brief. Be polite. Check the tone of the message. Proofread. Whenever possible deliver bad news in person as this helps to communicate with empathy, compassion, and understanding. Write an email about an issue that you are having while teaching one of your classes to another classmate asking their opinion or advice. Copy the instructor on this email. Instructional Video: http://youtu.be/G_jErsVxjpM How to write the Perfect Memo – Dr. David Taylor; University of Maryland University College.

7. Title: Post Test Scene: Final Assessment Slide number: 6 Skill or Concept: Evaluation Animation (yes or no): N Graphics (yes or no):N Audio (yes or no):N Designer Notes: Maintain Theme. Align test box to left margin. Programmer Notes: Link page to Post-Test on the Home Page. Embed the 10 question Assessment using the Drop & Drag from the designer tools in the Weebly developer section. Instructional Text: You must complete the following test with 80% accuracy, in order to complete this tutorial. You may retake the test three times. In the first section read each item A, B, and C, then mark the best one that describes you. 1. __A: When conversing with others, I do most of the talking. __B: When conversing with others, I usually let others do most of the talking. __C: When conversing with others, I try to equalize the participation. 2.__ A: I make eye contact while speaking with someone. __ B: I sometimes make eye contact while speaking with someone. __ C: I avoid eye contact while speaking with someone. 3. __A: I frequently use courtesy words and phrases (Please, Thank you, You're Welcome, ect.) __ B: I occasionaly use courtesy words and pharses. __ C: I never use courtesy words and phrases. The next section mark True or False for your selection. 4. __ T __ F It's best to end a conversation by just leaving. 5. __ T __ F If a co-worker has put on some weight it is best to be honest and tell them. 6. __T __ F When speaking to someone, focusing on the positive aspects is better. 7. __T __ F When I receive unfavorable feedback, I should get angry and defensive. 8. __T __ F When I send an email I should leave the subject line blank. 9. __T __ F Words spelled incorrectly in memos or emails do not matter. 10. __T __ F Bad news is better delivered in person than be text or email.