1. Meditech 5.64.21 Remote Access Training September 2011 Page 1

2. Information Covered • Application process • Basic hardware information • Remote access to Meditech • Download Citrix program • Remote entry to Meditech • Change password • Meditech sign on • Desk top view and helpful tips • View patient information • View Reports • Face Sheet for Billing information • Contact information • This is training module is designed for physicians and their physician office staff. • It has all the basic tools to: • apply for remote access • understand the requirements for PC preparation • understand the use of remote token to gain quick remote access to the MHS Meditech clinical and billing patient information needed in your physician practice. • Other Information covered: Page 2

3. Physician portal Access • Access MHS web site by using your Internet browser with URL: http://www.methodisthealthsystem.org • This site has system requirements, and good preparatory tips Click On Physician Portal Page 3

4. Physician Portal - Meditech Selection • Select Meditech • Can also select: • Web PACS • MHS email • Library services • Medical Staff portal Page 4

5. Meditech Information Page • Meditech page view • Step by step for remote access instructions • Requirements • This has all you need to know and prepare your PCs for remote access • Tips and troubleshooting • Good housekeeping ideas to help problem solve remote access Page 5

6. Requirements for Remote Access to Meditech Hardware Recommendations: • PC processor 700MHs • Memory 128 + RAM • Cable modem or DSL • Monitor 1024x768 resolution • HP Printer Software: • Windows XP professional • Internet Explorer 5.x + • Office 2000 + • Antivirus/Spyware Page 6

7. Tips and Troubleshooting • This page is an absolute must read before starting remote access process in office or home. • Preparing PC prior to install Citrix program is critical for success. • This is especially true in removing internet temporary files and spyware files that interfere with success downloading of Citrix. Page 7

8. RSA Secure ID Token • The MHS IS department will send token(s) with username and password after receipt and completion of application forms. • The RSA Secure ID token has a battery life of four years. The code changes every minute. • Contact MHS help desk for replacement if token is lost. • Physicians and their office personnel will be given unique six digit passwords to use with their token’s six digit rotating number Page 8

9. Citrix Logonhttp://webapp.mhd.com • After all preparations completed on your PC • You will need your office token username and password obtained from IS dept • Then go to the above site in your browser Page 9

10. CITRIX Security Prompt • Type in your given MHS user name with first letter capitalized eg: Smla123456 • Then in password box first enter your password given by IS plus the RSA access token number. ( total entry = 12digits) • Be careful !!! • 5 incorrect entries and token will need to be reset by MHS help desk 214-947-1999 –All facilities should use this contact for tokens Page 10

11. Installing Citrix Program • For each PC, you will need to do a one time download of “MHS Application Portal Client “ • This allows your PC to remotely access Meditech and print needed reports • Select Yes to download program when prompted • You must then restart your browser session • This will fully install the Citrix program into your PC for allowing remote access to Meditech Page 11

12. Entry Process After Citrix load • Now select “Anonymous” (this is for office use) • Physicians with internet access privileges may need to use “Explicit” and use their MHS internet user name and password. • Select login at bottom • Review instructions given by IS with your token on what to use. • After you have downloaded Citrix client and re-initialized your browser session • Go again to http://webapp.mhd.com • Again enter your user name and remote token log in as previously described. • You will brought back to the MHS Application Portal Page 12

13. Meditech Icon • Click on Meditech icon • Seeing this on your screen means your PC has successfully loaded the Citrix client, and should be able to get into Meditech remotely 1 2 • Grant access to allow Meditech to run 3 4 Page 13

14. Summary • You should be able to apply and complete your remote Meditech access in your office or home PC • This document is one of four: • Remote Access (this document) • Meditech Training • Physician Consult Ordering • Electronic Signature Page 14

15. Contact Information • If you are having problems with your access, please contact 214-947-1999 the MHS helpdesk or helpdesk@mhd.com • MHS does not have a team to come to your office to repair PCs.