Chapter 8 Emotions and Moods

1. Chapter 8Emotions and Moods Story of Terry & Larry Oracle vs. Ingres (startup!) vs. Private Equity … Organization culture-

2. The “myth of rationality” Organizations are emotion-free? Emotions are disruptive to organizations? OB in the past focus was solely on the effects of strong negative emotions that interfered with individual and organizational efficiency. Emotions Were Ignored in OB

3. What Are Emotions? AffectA broad range of emotions that people experience. EmotionsIntense feelings that are directed at someone or something. MoodsFeelings that tend to be less intense than emotions and that lack a contextual stimulus.

4. Individual and Mutual Influences Event Attribution In Emotions Vs. Mood Reactions

5. Emotion Dimensions • Biology of emotions • Originate in brain’s limbic system • Intensity of emotions • Personality • Job Requirements • Frequency and duration of emotions • How often emotions are exhibited • How long emotions are displayed • Functions of emotions • Critical for rational thinking • Motivate people 6 Universal Em. Facial Expression

6. Mood as Positive and Negative Affect Being Neutral Perception > Behavior

7. Functions of Emotions • “You are just being emotional! ” • Mr. Gage • Accident • Cognitive ability • Loss of Emotions • Irrational Decisions • Other brain injuries • Computers vs. humans Fear Vs. Motivation Disgust Vs. Health Anger Vs. Rights Good decision making Thinking & Feeling

8. Sources Of Emotions And Moods • Personality • Day and Time of the Week • Weather • Stress • Social Activities • Sleep • Exercise • Age • Gender

9. Positive Moods are Highest At the End of the Week In the Middle Part of the Day

10. Time of the day • Good time for bad new! • Monday morning?

11. Weather • Not really! • Illusory correlation • Associate events with no connections • Stress • Fear vs. Exam • Social Activities • Increase positive experience • Reciprocal relationship

12. Sleep • Fatigue, anger and hostility • Decision making, controlling emotions • Exercise • Depressed! • Limited improvement • Age • With age • Negative emotions occurs less • Positive moods stay longer, Negative moods fade quicker

13. Gender and Emotions Socializing

14. External Constraints on Emotions OrganizationalInfluences CulturalInfluences IndividualEmotions

15. Emotional Labor Funeral A situation in which an employee expresses organizationally desired emotions during interpersonal transactions. Doctors

16. Felt versus Displayed Emotions • Felt Emotions • An individual’s actual emotions. • Displayed Emotions • Emotions that are organizationallyrequired and considered appropriate in a given job. • Emotional Dissonance • Projection Vs. Feeling

17. Surface acting Vs. Deep acting • Surface acting • Hiding inner feelings • Forgoing emotional expression (display) • Deep acting • Trying to modify true inner feeling (display rules)

18. Higher emotional labor = more highly paid jobs (high cognitive requirements)

19. Emotions are negative or positive responses to a work environment event. Personality and mood determine the intensity of the emotional response. Emotions can influence a broad range of work performance and job satisfaction variables. Implications of the theory Individual response reflects emotions and mood cycles. Current and past emotions affect job satisfaction. Emotional fluctuations create variations in job satisfaction and performance. Both negative and positive emotions can distract workers and reduce job performance. Affective Events Theory (AET) Hassles Uplifting

20. Affective Events Theory (AET)

21. Emotional Intelligence • Self-awareness (know how you feel) • Self-management (manage your emotions and impulses) • Self-motivation (can motivate yourself & persist) • Empathy (sense & understand what others feel) • Social Skills (can handle the emotions of others) Research Findings: High EI scores, not high IQ scores, characterize high performers.

22. Emotions and Selection Emotions affect employee effectiveness Social Interaction Decision Making Emotions are an important part of the decision-making process in organizations. Best solution Creativity Positive mood increases creativity OB Applications of Emotions

23. Motivation Emotional commitment to work and high motivation are strongly linked. Leadership Emotions are important to acceptance of messages from organizational leaders. Interpersonal Conflict Conflict in the workplace and individual emotions are strongly intertwined. Negotiation Emotions can impair negotiations. OB Applications of Emotions …

24. Customer Services Emotions affect service quality delivered to customers which, in turn, affects customer relationships. Job Attitudes Can carry over to home OB Applications of Emotions …

25. Deviant Workplace Behaviors Negative emotions lead to employee deviance (actions that violate norms and threaten the organization). Productivity failures Property theft and destruction Political actions Personal aggression Envy Better work, larger office, … Hostility, backstabbing OB Applications of Emotions …

26. Chapter Check-Up: Emotions and Moods • Ms. Abidahas a high need for achievement and likes to come to work and focus on her job only. If you were Ms. Abida’smanager, • how could you get her to feel more emotion at work? • Would you want her to? • Why or why not?

27. Chapter Check-Up: Emotions and Moods • Sabrina comes to class and sits quietly looking content and relaxed. The teacher is guessing that Sabrina is Low on negative affect High on positive affect High on negative affect Low on positive affect

28. Chapter Check-Up: Emotions and Moods • Do you think there could be emotional and mood implications for telecommuting? If yes, how so? Discuss. • Hint: Consider this woman! • Why might she NOT always feel this way?