IBM System i VCX IP Telephony Solution

1. IBM System i VCX IP Telephony Solution Martin Guerrero – NC Manager Mexico, Central America & Caribbean

2. Agenda • Introduction • VCX Architecture • System i Details • VCX Applications • VCX Provisioning 3Com Confidential

3. Introduction 3Com Confidential

4. Traditional Telephony… • Proprietary hardware and software • Vendors phones only work on their PBX—only voice • High-cost dedicated infrastructure • Difficult to integrate with other applications 3Com Confidential

5. … vs. 2006 IP Telephony • Open system—Standards Based • Linux and SIP (Session Initiation Protocol) • All telephony features and functions in software • Phones receive calls and power over Ethernet • Enables simple integration with existing applications • Support multimedia communications 3Com Confidential

6. Hosted Partition 3COM app(s). 3COM Linux OS What is it? LAN PSTN Network 3COM Gateway 3Com Confidential

7. VCX Architecture 3Com Confidential

8. VCX IP Telephony Solution • VCX System merges telephony with networking by delivering business telephony services over a data network. • VCX Architecture provides a distributed call processing system using the SIP signaling protocol to establish voice, video and text sessions between SIP phones and other SIP-compatible devices. • VCX System will be deployed on enterprises in any topology from a single-site campus to a distributed organization with multiple branches. 3Com Confidential

9. Applications Administration & Management Open System______ IP SIP SIMPLE Linux XML IP Messaging IP Presence IP Conferencing IP Contact Center SIP SIP Digital Media Gateways FXO/FXS Analog Media Gateways PBX IntegrationDevice Call Processing Internet VCX IP Telephony Call Servers SIP SIP Media Gateways & SIP Devices Enterprise Management System, Web Provisioning, & CDR Reporting SIP IP & WiFi Phones Soft Phone Digital Phone PSTN PBX Analog Phone & Fax VCX IP Telephony solution Architecture 3Com Confidential

10. VCX System components • VCX Server – System i • VCX IP Telephony Software Components • VCX Convergence Applications Suite. • VCX Endpoint SIP Devices (VCX SIP Phones & VCX Media Gateways) 3Com Confidential

11. IBM System i Server • System i™ • Install faster • Maintain easier. • System i solutions provide reliable and secure ways to simplify your IT so you can invest the savings in business innovation • Supports Services Oriented Architecture (SOA), PHP scripting, web-facing apps • Excellent consolidation platform • Enhanced security and intrusion detection 3Com Confidential

12. Components - System i Server 5958-64 way V5R3 &V5R4 5702-16 way 5501-4 way 5201-2 way Mid-sized to Large Enterprises Small to Mid-sized Enterprises 3Com Confidential

13. System i Details 3Com Confidential 3Com Confidential

14. LPAR Definition • Multiple independent logical systems (LPARs) in 1 physical server • Each partition has its own • OS image • Console • CPU and memory • Physical or virtual I/O • Managed with Hardware Management Console (HMC) • Dynamic LPAR: move CPU, memory, physical and virtual I/O cards between LPARs while they are running 3Com Confidential

15. Guest LPAR IP Conferencing Guest LPAR Telephony &Messaging i5/OS Hosting LPAR Virtual I/O Virtual Ethernet POWER Hypervisor i520 Hosted Telephony with Messaging and Conference Modules • In the basic configuration i5/OS is the hosting partition for the telephony servers. • I5/OS provides the disk space and Ethernet connectivity for the telephony server partitions. • The telephony servers use the same technology and i5/OS support as hosted AIX and Linux LPARs. 3Com Confidential

16. IP Conferencing LPAR Telephony & Messaging LPAR i5/OS Hosting LPAR IP Conferencing LPAR Telephony &Messaging LPAR i5/OS Hosting LPAR Virtual I/O Virtual I/O Virtual Ethernet Virtual Ethernet POWER Hypervisor Primary Secondary i520 HA Telephony using a Single System with two sets of LPARs • The 3COM Telephony servers have built-in support for replication between the Primary and Secondary server • Roles may be swapped to allow maintenance on either hosting LPAR or Telephony LPAR 3Com Confidential

17. IP Conferencing LPAR IP Conferencing LPAR Telephony& Messaging LPAR Telephony& Messaging LPAR i5/OS Hosting LPAR i5/OS Hosting LPAR Virtual I/O Virtual I/O Virtual Ethernet Virtual Ethernet POWER Hypervisor POWER Hypervisor i520 i520 HA Telephony using Two Systems Primary • The 3COM Telephony servers have built-in support for replication between the Primary and Secondary server • Either server may be set to Primary to allow maintenance on the other server Secondary 3Com Confidential

18. VCX Applications 3Com Confidential

19. VCX IP Telephony Software Components • VCX Software includes de following components: • Call Processor – performs call processing functions and generate Call Detail Records (CDRs). • Authentication and Directory Services – User authentication and authorization. User-specific routing or translation. Routing and Translation functions. • Accounting Service – Sends, Exports and Manages CDRs • SIP Phone Downloader – Provides the SIP application image to the 3Com Phones. • Common Agent – Provides the SNMP agent for management the VCX Server • Provisioning Service – Provides a Web-Based user interface for managing authentication and directory data. • Call Records Service – Stores CDRs received form the accounting service. 3Com Confidential

20. VCX Software Components VCX IP Telephony Common Agent Provisioning Server Authentication & Routing Server Call Record Server VCX IP Conferencing VCX IP Messaging Call Server Accounting Server SIP Downloader VCX IP Presence Other Call Servers 3Com Confidential

21. Business Applications Convergence Center client M A N A G E M E N T S E C U R I T Y Industry Solutions IP Telephony IP Messaging IP Conferencing IP Contact Center IP Mobility APIs Call Control, Authentication, Presence, Location, Privacy Secure Converged Networks VCX Convergence Applications Suite • Applications • VCX IP Telephony • IP Messaging • IP Conferencing • Presence • IP Contact Center • Convergence Client • Soft phone • Management 3Com Confidential

22. VCX SIP Phones Portfolio. 3103 Manager 3102 Business 3108 Wireless 3101 Basic 3101-Speaker Basic 3105 Attendant Console Convergence Client 7270 Wifi Blackberry 3rd party SIP phones Conference 3Com Confidential

23. VCX Media Gateways • VCX V7111 Analog Media Gateways • (FXS) 4, 8, & 24 Channels • (FXO) 4 & 8 Channels • (FXS & FXO) 2-2 & 4-4 Channels • VCX V7122 Digital Media Gateways • (T1/E1/PRI/CAS) - 1,2,4,8 &16-spans 3Com Confidential

24. VCX Calling Features Abbreviated Dialing Anonymous Call Reject Barge-In/ Barge-Out Black List Bridged Call Appearance - Shared Hold Button Mapping Call Blocking Call Drop Call duration display Call Forward all Call forward busy Call forward on no answer Call Forward Programmable Call hold Call Hold reminder Call Log on Provisioning system Call Number Suppression Call Park Timeout Call park/retrieve Call pickup Call return Call Screening Call transfer attended Call transfer unattended Called ID Calling History - answered calls Calling History - missed calls Calling History - placed calls Camp on/Auto Callback Conference Drop Direct phone to gateway dialing Direct transfer to third party voicemail Direct transfer to voicemail Directed Pick-up Distinctive ringing Do not disturb Follow me Group Pickup Handsfree support Hard Attendant Console Support Headset support Hot Ring Down Circuits (Hotline) Hotelling Hunt Group - Calling Group Hunt Group - Circular Hunt Group – Linear Malicious Call Trace Messaging waiting light Missed call indicator Multiple call appearance Multiple ring patterns Multiple ring styles Music on hold Music on hold per customer group Mute One-button send all calls One-button speed dial Paging Priority ringing Remote Call Pickup Ringer Cadence Tone Send Beep Serial Calling Silent Monitor Speed Dial BLF Personal Speed Dialing System Speed Dials Third Party Call Forward Three Party Conference Toll Screening User Directory Volume control Warm Ring Down Circuits (Warmline) White List 3Com Confidential

25. Business Applications Convergence Center client M A N A G E M E N T S E C U R I T Y Industry Solutions IP Telephony IP Messaging IP Conferencing IP Contact Center IP Mobility APIs Call Control, Authentication, Presence, Location, Privacy Secure Converged Networks VCX IP Telephony Module • Software based IP PBX/SIP Call Processor • Supports 3Com IP phones • Compatible SIP phones • Analog phones via FXS gateway • PSTN gateways • Supports many traditional PBX features • Call Pick Up, Camp on, Hunt Groups, Paging • Advanced multimedia and applications support • Video, instant messaging presence • Multi-Site Deployment Flexibility • Centralized or Distributed Architecture • Range of server platforms for scalability • Total system scalability to over 50,000 • Fully Software Based & Runs on System i Servers • Can be run concurrent with other Convergence Application Suite Modules on the same server • High Scalability & Availability • Small Branches to Very Large • Fully redundant architecture • Geographically distributed redundancy 3Com Confidential

26. Business Applications Convergence Center client M A N A G E M E N T S E C U R I T Y Industry Solutions IP Telephony IP Messaging IP Conferencing IP Contact Center IP Mobility APIs Call Control, Authentication, Presence, Location, Privacy Secure Converged Networks VCX IP Messaging Module • End to end IP – SIP based • Full Featured • Multi-Site Deployment Flexibility • Centralized, Distributed or Networked • Pay back < 16 months • Richer User Experience • Flexible TUI • Programmable API to build apps., TUI • Groupware GUI Integrated • Microsoft Exchange, Lotus Notes • High Scalability & Availability • Small Branches to Very Large • Geographically distributed redundancy • Fully Software Based & Runs on System i Servers 3Com Confidential

27. VCX IP Messaging Voice Mail Features • Voice Messaging • Send, review, reply, forward, annotate, forward, save, delete • Reply by sending a message or placing a call • Short cut keys to most used features • Non-subscriber coverage • Multiple personal greetings • Normal, busy, extended absence, scheduled greetings • Notification procedures • Auto-delivery to an e-mail account • Future delivery • Global and personal distribution lists • Virtual calling card • Personal auto-attendant • Delivery reports 3Com Confidential

28. Audio conferencing Works with SIP-phones or VCX Gateways Scheduled or Meet Me audio conferences Automated Name Announcements at entry/exit of attendees Conference moderator with conference privileges Restricted or Public conferences Touch Tone controls for conference Runs on VCX Linux Supports up to 300 simultaneous sessions And, up to 150 participants in a single session. Business Applications Convergence Center client M A N A G E M E N T S E C U R I T Y Industry Solutions IP Telephony IP Messaging IP Conferencing IP Contact Center IP Mobility APIs Call Control, Authentication, Presence, Location, Privacy Secure Converged Networks VCX IP Conferencing Module (Voice) 3Com Confidential

29. VCX maintains on-hook / off-hook state Publisher: publish state to Presence module Subscribers subscribe to publisher’s state Forms ‘Contact lists’ On-hook, off-hook reporting SIMPLE-based Instant Messaging Runs on VCX Linux Business Applications Convergence Center client M A N A G E M E N T S E C U R I T Y Industry Solutions IP Telephony IP Messaging IP Conferencing IP Contact Center IP Mobility APIs Call Control, Authentication, Presence, Location, Privacy Secure Converged Networks VCX Presence Module 3Com Confidential

30. 901442432679 901442432679 http://www.3com.com/voip VCX Convergence Center client Instant Message IP Video • Data Presence • Telephony Presence • Instant Messaging • Drag to call • Softphone • Click to video • Drag to share • Drag to hold, conference Presence IP Telephony Document sharing IP Conferencing IP Messaging 3Com Confidential

31. VCX Provisioning 3Com Confidential

32. 3 levels of administrator Admin Provides access to all system features Manager User administration Dir Directory and Routing administration VCX Provisioning System 3Com Confidential

33. VCX User Configuration • Adding users is really simple: • Users can be cloned: • Just need to enter new name, user name, password 3Com Confidential

34. VCX Phone Profiles • A new concept of phone profiles has been added to simplify adding a phone/extension • Most common attributes are just entered once • Profiles can be cloned 3Com Confidential

35. Wizard Based Routing • Really easy to use route wizard to add new routing rules • Deleting routes easy 3Com Confidential

36. Business Applications Convergence Center client M A N A G E M E N T S E C U R I T Y Industry Solutions IP Telephony IP Messaging IP Conferencing IP Contact Center IP Mobility APIs Call Control, Authentication, Presence, Location, Privacy Secure Converged Networks Enterprise Management System • VCX Management functionality • Support for remote first time setup of branch offices • Status of VCX components and applications • Remote Configuration Management of VCX servers and Media Gateways • Remote software upgrade for supported VCX components • On demand Music on hold File transfers to Messaging servers • Controlled multi user access • Scalable & Extensible • Gateway MIBS supported • SNMP v3 • Traps for • System/Application (Call processor, IPM, Data Service) status • Registration/loss of registration of IPM, Gateways • IP Messaging 3Com Confidential

37. Thank You