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The Penguin: sinking costs, or drowning innovation?

The Penguin: sinking costs, or drowning innovation?. Richard Steel MBA Head of ICT London Borough of Newham. Need?. Pop 243,000  Young People 40% < 25 Minority Ethnic 61% Deprivation Income Levels Jobs Community Cohesion Great Opportunities. Vision.

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The Penguin: sinking costs, or drowning innovation?

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  1. The Penguin: sinking costs,or drowning innovation? Richard Steel MBA Head of ICT London Borough of Newham Nineveh Open Source Conference

  2. Need? • Pop 243,000  • Young People 40% < 25 • Minority Ethnic 61% • Deprivation • Income Levels • Jobs • Community Cohesion • Great Opportunities Nineveh Open Source Conference

  3. Vision • 2010 Civic partnership - deliver a Vision • All Public Services • Political Leadership and accountability • Meeting needs and statutory duties • Service quality • Government Agenda and National targets • Making a Difference Nineveh Open Source Conference

  4. Specific Aims • Reducing Crime & ASB • Cleaner streets • Improving Social Services • Raising Educational achievement • Regenerating Newham- physical and social • Improving efficiency • Delivering the Vision Nineveh Open Source Conference

  5. Challenges • Comprehensive Performance Assessment • Laming- Green Paper • Service aspirations • Government control and funding regimes • Prioritisation and focus • Deliver more, in a tougher environment, with less resource Nineveh Open Source Conference

  6. What does the CE want from ICT? • Cost effective business systems • To support and enable service outcomes • Access to data to enable delivery of our Aims • Joined-up customer /user contact and info • Cheap means of paying and receiving money • To enable social inclusion • To be able to sleep at nights Nineveh Open Source Conference

  7. ICT has... • Automated routine tasks • been one of our key foundations for success • Revolutionised communications • Given us the world at our finger-tips • Enabled us to do jobs that we didn’t know needed doing! • Given us hackers, spam and computer viruses! • Created the “information overload”! • Lost me my hair! Nineveh Open Source Conference

  8. Isn’t ICT meant to reduce our costs? ICT Hardware & Software Infrastructure End of 1998… • 3,576 mail users • 20k messages per day • 30Gb. mail storage End of 2002… • 5,336 mail users • 85k messages per day • 280Gb. Mail storage + Offline storage As well as exponential growth in anti virus & security requirements Nineveh Open Source Conference

  9. Funding development of the personal computer network • 15 years ago - “No IT Manager was ever fired for buying IBM” • Since then... • Project based capital investment • External grants • End of year under-spend • “Back pockets” • Now - Ubiquitous Windows networks, but piecemeal, non-standardised, diverse Nineveh Open Source Conference

  10. New ICT Challenges • Flexible working • Data & voice integration • Wireless • Varied access devices • Thin client versus thick • technology roadmap Nineveh Open Source Conference

  11. Upgrade to Windows XP • 64% of Newham’s work-stations would need to be upgraded • 14% could not run it at all • Only 22% would run it without upgrade Nineveh Open Source Conference

  12. Functionality for Productivity...or Vulnerability? • Most users don’t need the level of functional sophistication provided • Most people use added functionality inappropriately • Unregistered databases • Unsupported macros • Incompatible standards • Inappropriate skills • Inefficient code Nineveh Open Source Conference

  13. The software “Gravy Train”? More Innovation More Sales More new products More Power More Functionality Nineveh Open Source Conference

  14. Virtues of Open Source? • Less (unneeded) functionality? • requires less power • Cheaper? • More secure? • GPL? • Standardised? • XML Compliance? Nineveh Open Source Conference

  15. The trouble with Microsoft! • Personal computing • Near monopoly • Remote • US dominated multinational • Deal through intermediaries • Lacks market focus • Target for hackers etc. • homogeneity Nineveh Open Source Conference

  16. Newham’s Approach • Two consultancy studies • Opposing views? • Microsoft (CGEY) • Net Project • Stimulate/ contribute to the debate • Likelihood of a hybrid approach? • Work with others Nineveh Open Source Conference

  17. Results • Both highlighted the need for server rationalisation • Gartner TCO said we currently need 132 FTEs • Following investment in Microsoft upgrade, we could reduce to 113 • Currently, we have 97! • Savings from Open Source were not realisable in the short term Nineveh Open Source Conference

  18. Results (cont.) • Decided move to OS was high risk • Needed to avoid loss of valued functionality such as Group-Ware • Staff resistance - change management, training etc. • Integration with other products • Relative immaturity of OS • Newham executive acknowledges case for sustained investment in maintaining up-to-date infrastructure • Pleased with Microsoft response... Nineveh Open Source Conference

  19. Microsoft • Unlimited Access Framework Licensing Model • Flexible per seat pricing (& price reductions) • Finance package for hardware technology refresh • New vertical focus on Government sector reporting to Steve Ballmer • Spirit of real partnership • Support for Local Authority Software Consortium (LASC) • Patch management • Various joint initiatives for local government Nineveh Open Source Conference

  20. Combined with new infrastructure vision • An end to “Laissez Faire” • Corporate workstation, not personal, locked-down • Single log-on, anywhere on the network or from home / “on location” • Configuration & resources determined by JD • 4 year hardware technology refresh and standardised workstation operating environment • Database & development software by special application & consent, only Nineveh Open Source Conference

  21. Vision (cont.) • Aim for Gold FAST accreditation • Best-in-class software asset management • Robust HR policies on security • Server rationalisation & improved storage management linked to Freedom of Information requirements • Lower support costs - commodity technology • Greater integration - voice, CCTV Nineveh Open Source Conference

  22. Conclusions • The time is now for ICT to deliver upon its promise • Low Cost • Flexible • Stable • Integrated across all departments • Linux / OS may offer a way forward for relatively unsophisticated sites? • It is already creating a more competitive market! Nineveh Open Source Conference

  23. ? Thanks for listening! richard.steel@newham.gov.uk Nineveh Open Source Conference

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