Gartner G-Cloud Service Definition

1. Gartner G-Cloud Service Definition Cloud Research: Gartner for Technical Professionals — Gartner Technology Planner for SMB (GTPTPSMB) For further information on Gartner support for Cloud initiatives visit: http://www.gartner.com/technology/research/cloud-computing/services.jsp

2. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) • Key Benefits • Client may designate up to twenty (20) users (“Licensed Users”) • Server Consolidation Rapidly analyze server consolidation scenarios, model alternative strategies, and conduct what-if analysis. • IT Efficiency Analyze and manage server assets across data centers, wherever they reside. • Carbon Calculator quickly calculates potential savings in power and carbon emissions for your selected location. • QuickViewprovides fast access to performance and environmental data for more than 24,000 configurations, and you can easily export the configurations you choose. • Key Deliverables • Client may designate up to 20 (twenty) users (“Licensed Users”) • Gartner Technology Planner Portal • Server Product Information & Comparison Tools • Server Consolidation Analysis Tool Service Description • Gartner Technology Planner for Technical Professionals helps your team assess the current IT environment, explore alternative scenarios and optimize your infrastructure using independent, objective data. It helps technical architects, engineers, planners and managers: • Plan for future capacity, power and cooling requirements, and build a compelling business case for needed improvements • Evaluate replacement, upgrade, consolidation and virtualization options • Maximize infrastructure performance and efficiency • Reduce costs and carbon emissions • Establish pricing benchmarks and validate provider claims • Stay abreast of key product developments in servers and storage • The Cloud offerings from Gartner are built on the expertise of our 890-strong research analysts and 500 consultants; the world’s largest repository of knowledge on the business of IT. 117 analysts have expertise in the field of cloud with our database of IT research containing 1,400 research reports providing specific guidance on best practice for cloud deployment and strategy. Gartner covers all aspects of cloud including crucial topics such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), Software as a Service (SaaS), cloud sourcing, cloud security, cloud strategy, cloud governance and IT cost optimisation through cloud. Price • Gartner will bill a firm fixed price of £32,000 excl. VAT, incl. all expenses for this service.

3. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) Additional Terms & Conditions Customer Support • Licensed Users may contact Gartner by e-mail for assistance with Service tools and data. E-mail support covers "how to use" questions, data questions, and defect reports. Support does not include analyst inquiry or telephone support. External Use Special Provision • The licensing organization may reference RPE2 in tenders or RFPs, providing such use complies with the following guidelines: 1. RPE2 may be referenced by quoting a performance qualification threshold in terms of an RPE2 value. At no time may the actual RPE2 value of a specific product be quoted. 2. Acceptable Use: Servers tendered must have a published RPE2 rating of at least 40,000. 3. Unacceptable Use: Servers tendered must equal or exceed the published RPE2 value of 38,520 of a [quoted model] server. • Unless otherwise provided above, this service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.

4. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) Full List of Deliverables Client may designate up to 20 (twenty) users (“Licensed Users”) to receive the following Gartner Deliverables: • Gartner Technology Planner Portal • Server Product Information & Comparison Tools • Server Consolidation Analysis Tool • Storage Product Information & Comparison Tools • IT Efficiency Analysis Tool

5. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) Information Assurance • Gartner possesses analysts and consultants with various security clearances, or we will, within reason, acquire those clearances as the client demands. • Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their greatest challenges and difficulties in order that we can help and support them most effectively. Backup Restore and Disaster Recovery • For these servers, no copies of the system or data are sent off site. All backups are retained within Gartner and stored on Gartner Controlled systems. • The user data tables from the US hosted servers are replicated back to a database in the Gartner office in Sydney, Australia for system maintenance purposes. This database is backed up to tape for disaster recovery purposes, those tapes are encrypted. Data Restoration • This data is stored in databases on secured servers controlled by Gartner which are only accessible by Gartner personnel. Access to the servers is based on roles. Administration of the servers is done exclusively by Gartner Associates. • This data is not encrypted on disk. • User stored content is considered confidential to the user and is not currently mined or made available to third parties. It is possible that redacted forms of the information might be used internally as input to research or consulting. • There is no application interface available to Gartner staff that allows viewing of user stored content. • Gartner technical staff may view user stored content via database maintenance tools. This is only done when troubleshooting bugs or data related problems, and access is limited to Gartner technical staff that have administrator privileges. Service Migration • There is no need for a Service Migration plan given the nature of the service under discussion.

6. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) Onboarding • Gartner offers an onboarding service.. The New Client Onboarding team will onboard new licensed users to Gartner’s services and will provide a web tour, tips on how to find research and how to request reports, data cuts or inquiry with analyst. Offboarding • Gartner does not offer offboarding services, however, named licence holders can be changed during the period of the contract through licencemanagement@Gartner.com.

7. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) Pricing • Gartner will bill a firm fixed price of £32,000 excl. VAT, incl. all expenses for this service. Ordering and Invoicing Process • Gartner will bill for 100% of the fees at contract signing. • All invoices are payable net 30 days from date of invoice. • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Financial Recompense Model • In the event that a Service does not meet the specifications set out in the applicable Service Description, the breach will be handled in accordance with the Liability and Termination terms set out in the Call-Off Agreement. Termination Terms (by Consumer / by the Supplier) • Services may be terminated only for material breach by either party, upon 30 days prior written notice, if the breach is not cured within the notice period.

8. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) Service Management • Gartner for Technology Planner Licensed Users may contact Gartner by e-mail for assistance with Service tools and data. E-mail support covers "how to use" questions, data questions, and defect reports. Support does not include analyst inquiry or telephone support. Service Constraints • This service is for SMB organisations with less than 4000 employees • Customer Support • Licensed Users may contact Gartner by e-mail for assistance with Service tools and data. E-mail support covers "how to use" questions, data questions, and defect reports. Support does not include analyst inquiry or telephone support. • External Use Special Provision • The licensing organization may reference RPE2 in tenders or RFPs, providing such use complies with the following guidelines: • RPE2 may be referenced by quoting a performance qualification threshold in terms of an RPE2 value. At no time may the actual RPE2 value of a specific product be quoted. • Acceptable Use: Servers tendered must have a published RPE2 rating of at least 40,000. • Unacceptable Use: Servers tendered must equal or exceed the published RPE2 value of 38,520 of a [quoted model] server. Service Levels • This is not applicable to this service.

9. Gartner Service Definition — Gartner for Technical Professionals — Technology Planner for SMB(GTPTPSMB) Training • Training is not included, however, the ‘Onboarding Service’ will provide the user with the skills and knowledge to effectively use the service. Trial Service • Gartner does not offer a trial service option in relation to this service. Consumer Responsibilities • This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Technical Requirements • Gartner.com allows 24/7/365 access to our research and supports all revisions of Internet Explorer (plus Google Chrome, Firefox and Safari) – any browser that supports HTML5 – with no client installations required.. • Each Gartner report is presented in a printer-friendly Microsoft product format (e.g., .pdf or .xls).