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Chapter 9. SuSanA Forum

Chapter 9. SuSanA Forum. This is part of a more comprehensive presentation about SuSanA w hich is available here : http:// www.susana.org/en/resources/library/details/1302. Open discussion forum now three years old. forum.susana.org. All posts can be viewed by anyone

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Chapter 9. SuSanA Forum

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  1. Chapter 9. SuSanA Forum Thisispartof a morecomprehensivepresentationabout SuSanA whichisavailablehere: • http://www.susana.org/en/resources/library/details/1302

  2. Open discussion forum now three years old forum.susana.org • All posts can be viewed by anyone • Only registered SuSanA users can write a post (currently 3,800 registered users) • Posts are found by Google searches • Goal is to make knowledge, ideas, debates more accessible to everyone (inside and outside of SuSanA) • Get e-mail notifications of replies

  3. Motivation: Members requested a new communication tool Improvementofthecommunicationamongst: • SuSanA network at large • „Outsiders“ • whocannow find ourexpertiseanddiscussions via a simple Google search • SuSanA workinggroupmembers www.forum.susana.org

  4. Open SuSanA dicussion forum • Open web-basedinternetdiscussion forum • Wholerangeofsanitationtopics • Postingsarefoundby Google searches • Everyonecanread (withoutlogging in) • Currently3,800 registered members (in July 2014) • After logging in, userscancan: • Makepostings • Set up an e-mail alert service • View theprofilesofother registered people, contactotherusers • Open attachmentsofposts • Click on „I like thispost“, increaseorreducekarmapointsofotherusers

  5. Access to forum fromwebsite

  6. Forum profileexamples

  7. Weare a global community

  8. Forum front page (recenttopics)

  9. Forum categorypage (example)

  10. Exampleof a discussion (2 posts on compostingtoilets)

  11. When was this forum started? • The Sustainable Sanitation Alliance (SuSanA) secretariat launched this discussion forum on 8 July 2011. • Goals of the discussion forum: • to make knowledge, ideas, debates around sustainable sanitation more accessible to everyone - inside and outside of the SuSanA network. • to accelerate learning within the sanitation sector. Why was this forum started?

  12. Howdoesthe Forum achieveitsgoals? • The discussion forum enables convenient and efficient exchanges of information, experiences and practical problem solving ideas. • The information can be found by any internet user. • The community moderators are recreating on the forum the ‘SuSanA spirit’ of openness, respect and passion for the cause.

  13. What are the main characteristics of the Forum? • Completely open as opposed to some existing closed fora which require a login for reading other people's posts. • Only requires a login for writing posts. • All posts are searchable by search engines like Google and Yahoo. • All registered users can contribute to the forum by creating new discussion topics or by responding to the posts of others. • The users can also attach documents and photos to their posts. They can also subscribe to specific categories or topics. • When people register to become a SuSanA member they are automatically also registered for the SuSanA Discussion Forum and vice versa. This means that all registered forum users are also SuSanA members.

  14. Who is financing the administration of this discussion forum? • The discussion forum is administered by the SuSanA secretariat at the Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH in Eschborn, Germany who receive funds by the German Federal Ministry for Economic Cooperation and Development (BMZ) to operate the SuSanA secretariat since early 2007. • Also since the end of 2012 and until end of 2015, co-funding for the discussion forum is being provided by the Bill and Melinda Gates Foundation.

  15. Currentcategories: • Hygiene, health, schools • Sanitation systems • Science andtechnology • Agricultural reuse • Miscellaneous • Announcements • Working groups These categoriesandthe sub-categoriesaremodifiedfrom time to time tosuittheneedsoftheusers

  16. Sources of traffic on the Forum • “Search traffic" shows visits from people who clicked to the website from a search engine result page. • “Referral traffic” shows visits from people who clicked to the website from another website. • "Direct traffic" visits are visits from people who used a bookmark to come to the website or who typed the site URL directly into their browser. • “Other” includes referrals from emails, social platforms, etc. Date: 19 March 2014 Source: Google Analytics forwww.susana.org (http://www.google.com/analytics/) Data: 01 August 2013 – 28 February 2014

  17. Period: 26 June 2008 – 28 July2014; Source: stats.susana.org

  18. Members of SuSanA (and registered forum users) Period: 1 July 2011 – 21 July 2014; Source: stats.susana.org/

  19. Discussion forum – page views and visits • 76,762visitstodate(number of individual sessions) Date: 21 July 2014 Source: Google Analytics forwww.susana.org Period: 1 July 2011 – 1 July 2014

  20. More people are using their mobile to visit SuSanA Visits from mobiles Date: 21 July 2014 Source: Google Analytics forwww.susana.org Bounce Rate New Users in % New Users in Total Pages/Visit Avg. Session Duration Sessions Period: 1 July 2011 – 1 July 2014

  21. Forum mobile users in % (forum users who access the forum from mobile devices, like mobile phones or tablets, compared to all forum users) Date: 21 July 2014; Source: Google Analytics forwww.susana.org

  22. Location of forum users • Visitors from 203 countries / territories in the past 12 months Period 1 June 2013 to 1 June 2014 Date: 21 July 2014 Source: Google Analytics forwww.susana.org Pages/Visit Avg. Session Duration New Users in % New Users in Total Bounce Rate Sessions

  23. Location of Forum visitorsbyregion Date: 21 July 2014 Source: Google Analytics forwww.susana.org

  24. Popular Topics (byreplies)

  25. Popular Topics (byviews)

  26. Howarepostsorusers „vetted“? • This forum is moderated after posts are made by users: To ensure integrity, the forum is overseen by skilled moderators. • Users canclick on „I like thispost“ (whenlogged in) toindicate a goodpost • Users canincreaseordecreasethe „karma“ pointsofotherusers (whenlogged in) to pass a form ofjudgement • All userscanaccesstheuserlistandviewotherusers‘ statistics (numberofposts, likes, karmapoints): http://forum.susana.org/forum/categories/userlist • User profilesmaygive links topeople‘swebsites • Featuredusersshowthe „featureduserwreath“ in theirprofile.

  27. Whyhave „featuredusers“? • The Forum Committeeselects a new „featureduser“every2-3 months • To give special recognition to a forum member who has enriched the forum with his or her excellent posts in the past. • Recognising, praising and thanking a forum user who is doing more than his or her fair share to enrich the forum • Increasingtrust in thatperson‘sstatementson the forum • Encourageotheruserstomakemoreandbetterpoststo also receivethestatusoffeatureduser in future

  28. Featureduserssince Sept. 2013 todate • Kris Makowka (Uganda) • Doreen Mbalo (Kenya) • Florian Klingel (Switzerland) • FH Mughal (Pakistan) • Chris Canaday (Ecuador) • Ina Jurga (Germany)

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