20 likes | 21 Vues
Everything about these chatbots makes them different from any other newly discovered trends. The prime facet of this technology is that the bots have the ability to transform the business market along with customer service.
E N D
The Revolutionary Facebook Messenger Chatbots The very new mighty advertising tool of Facebook might make you feel like those sci-fi movies do, but this piece of news is real, the robot customer services will surprise you with its unbelievable efficacy. The Facebook Messenger Chatbot was discovered earlier this year. During the F8 conference, it was said that this is one of the latest modes for the brands that help businesses in getting connected to over 1 billion of Facebook users. We are all aware that the automated bots have this tremendous ability to revolutionize the customer service, sales and marketing. Automation is therefore the future of business. Facebook Messenger Chatbots & Customer Service Everything about these chatbots makes them different from any other newly discovered trends. The prime facet of this technology is that the bots have the ability to transform the business market along with customer service. Since the prime need for businesses is to reach their potential customers and therefore they have to have knowledge about their customers. Till now, it was the inbox of the customers, today however the place is swapped to Facebook Messenger. In fact a research has concluded that more than 73% of the customers prefer live chat over email or phone.
Facebook Messenger has currently over 1.2 billion active users in a month. Real time answers provided by the bots in comparison to the conventional way are much preferred by the customers. The prime reason behind it is customers are always looking for communication that provides more human-like experience. Facebook Messenger Chatbots & Marketing: It has also been estimated that Facebook chatbots is having the tremendous ability to revolutionize the sales and marketing procedure. From its beginning to the end, these chatbots has the capability to support the sales procedure and improve the conversion rate of businesses. One of the world famous cosmetic brand Sephora make use of the chatbot in the Facebook Messenger for booking appointment along with using a Virtual Artist bit that help customers find the best suited lipstick color. This is how Sephora is able to get customer satisfaction and undoubtedly, chatbots play a major role in it. When it is about marketing, chatbots again has the immense ability to keep a track on the purchase history that marketer need while making offers. Moreover, the bots will send best wishes on the special days and gifts as per their preferences. Final Takeaway: As per the current condition, it can be easily estimated that bots will revolutionize the entire way of business conduction, marketing, sales and customer service. With the Chatbot messaging conversation, businesses and customers will come closer and able to maintain a better relationship. Click for Customer Service Chatbot: https://www.smartchatagent.com/customer- service-chatbot/